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Price LeBlanc Lexus - Service Center

Baton Rouge, LA

4.7
1,552 Reviews
Call Service Center (225) 267-9477

1,552 Reviews of Price LeBlanc Lexus - Service Center

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November 05, 2024

Somewhat friendly service department, but still can’t compete with Lexus of New Orleans friendly staff. Maybe it’s because staff is short and demand is high or some of the staff is just rude. More

by kmorales2324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Price LeBlanc Lexus responded

Thank you for sharing your feedback with us, kmorales2324. We strive to provide excellent customer service, and we apologize if your experience did not meet your expectations. We would love the opportunity to speak with you further so we can ensure it doesn't happen again. We work hard to stay connected with our customers, and it’s never our intention to cause any inconvenience. Feel free to email our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com.

November 04, 2024

Excellent service. Always returned calls. Kept me informed. Highly recommend. Will always use Price LeBlanc. More

by jsmill0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Fremin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathryn Venable
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your positive experience with us, jsmill0. We are happy to hear that you were satisfied with the service you received and that we were able to keep you informed throughout the process. We appreciate your recommendation and look forward to serving you again in the future at Price LeBlanc Lexus.

November 04, 2024

From the time I drive up to the service portico, valets are always helpful and it is always a pleasure working with Sandy!!! Very efficient!!!! More

by leahthibaut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your positive experience with us, Leah! We are so happy to hear that our valets and Sandy provided you with excellent service. We look forward to serving you again in the future.

November 03, 2024

Kind, courteous, clean with their clients in mind. It was first experience and first service appointment with Price LeBlanc Lexus. My service advisor, Sandy, was incredibly kind, gave me accurate info More

by summerlsu2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Price LeBlanc Lexus responded

Thank you so much for taking the time to share your positive experience at Price LeBlanc Lexus. It's great to hear that Sandy provided you with outstanding service and that you enjoyed our quiet work area. We appreciate your kind words and look forward to serving you again in the future.

November 03, 2024

My car wasn’t cleaned. Service was miscomunicated . I was told 1 thing and something else was done More

by prayingforu7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Price LeBlanc Lexus responded

Thank you for bringing this to our attention. We apologize for any miscommunication regarding your service and the cleanliness of your car. We strive to provide the best experience for our customers and we will address these issues with our team to ensure they are resolved. Feel free to email our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com, to elaborate further on your experience.

November 02, 2024

My service was done quickly and very professionally. I was kept apprised of the status. More

by GK.SCHAEFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Bercegeay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Sarfaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your experience with us, GK.SCHAEFER. We are thrilled to hear that you found our service to be efficient and professional. Keeping our customers informed is a top priority for us, and we are glad to hear that you were satisfied with the communication throughout your visit.

November 02, 2024

Jennifer was such a pleasure to work with when purchasing my new Lexus. Everyone at the dealership was very friendly and professional. More

by habel47
Recommend Dealer
Yes
Employees Worked With
Jennifer Fowler
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Nov 04, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your experience, we are happy to hear that Jennifer and the rest of our team provided you with excellent service during your visit to Price LeBlanc Lexus. We hope you are enjoying your new Lexus, and we appreciate your business.

November 01, 2024

Unfortunately, when they washed the car, they didn’t vacuum the mats. Nothing in the interior was touched. More

by ddrm70115
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Venable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Price LeBlanc Lexus responded

Thank you for bringing this to our attention. We apologize for the oversight and will address this issue with our team. Your feedback is valuable to us as we strive to improve our services. We work hard to stay connected with our customers, and it’s never our intention to cause any inconvenience. Feel free to email our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com, to elaborate more on your experience.

November 01, 2024

Very efficient-waiting room clean and inviting. Car service was clearly explained and work done quickly and professional. More

by sueggut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Venable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to leave us a review, Sueggut. We are pleased to hear that you found our service efficient and professional. Our team works hard to ensure our customers have a positive experience while their vehicles are being serviced. We appreciate your feedback and hope to see you again in the future.

October 31, 2024

Visits to car dealerships are usually dreadful. However, we love our visits to Price Leblanc and this is where we want to continue purchasing and servicing our cars! More

by kimlacour1908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Burden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Byron George
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your positive experience with us, Kim! We are happy to hear that you enjoy your visits to Price LeBlanc Lexus and that you trust us with your car purchasing and servicing needs. We look forward to continuing to provide you with exceptional service in the future.

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