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Price LeBlanc Lexus - Service Center

Baton Rouge, LA

4.7
1,538 Reviews

1,538 Reviews of Price LeBlanc Lexus - Service Center

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April 10, 2025

Very convenient. Loaned me a car. Kept me informed Staff was friendly and very professional More

by JODIECRNA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Chouest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Price LeBlanc Lexus responded

Thank you, Jodie, for taking the time to share your experience with us. We're thrilled to hear that you found our service convenient and that our team was able to keep you informed throughout your visit. It's wonderful to know that the loaner car and the professionalism of our staff made your experience a positive one. We truly appreciate your feedback and look forward to serving you again in the future.

April 10, 2025

I have had a bad experience with Price Leblanc service team several times. But i can guarantee this will definitely be the last. I like the dealership, i don't like Service department. I have had one too More

by Sdholden1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Prahter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you encountered during your visit to our service department. Your feedback is important, and we're disappointed to hear about the issues you faced. Your comments will be shared with our team to ensure we improve in these areas. In the meantime, if you have any questions or would like to further explain your experience, then please give Michael Hutchinson, our Service Manager, a call at (225) 408-2205 or email him at mhutchinson@leblancauto.com.

April 09, 2025

The experience was great. They exceeded my expectations on time of service. And my service representative was very professional and friendly. More

by ROB.STUART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Price LeBlanc Lexus responded

Thank you so much for your kind words, Rob. We're thrilled to hear that your experience with us exceeded your expectations and that our team provided you with professional and friendly service. It's always our goal to ensure our customers feel valued and well taken care of. We look forward to serving you again in the future.

April 09, 2025

I had an appt for 10:30 and I was there for 2 hits and 45 minutes! What is the purpose of appointments? More

by HOLCOMBE_CAROLYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Prahter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Price LeBlanc Lexus responded

Thank you for sharing your feedback with us. We apologize for the delay you experienced during your appointment. We strive to provide timely service and understand how important your schedule is. If you have any questions or would like to elaborate further on your experience please feel free to contact our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com or 225-408-2150.

April 08, 2025

The service representatives are excellent and address the repair/service needs of the customers in an efficient and friendly manner. I would recommend the service department without reservations. More

by vgopu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Burden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Prahter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Price LeBlanc Lexus responded

Thank you so much for your kind words and recommendation. We're thrilled to hear that our service representatives were able to meet your needs efficiently and with a friendly approach. Your feedback is greatly appreciated and motivates us to continue delivering top-notch service.

April 07, 2025

The waiting room is very comfortable, inviting and clean. Customer service is Great from check in to check out More

by KP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathryn Venable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Price LeBlanc Lexus responded

Thank you so much for your kind words, KP. We're delighted to hear that you enjoyed the comfort and cleanliness of our waiting room and had a positive experience with our customer service team. Your feedback is greatly appreciated and serves as a wonderful encouragement to our staff.

April 07, 2025

Price LeBlanc Lexus went above and beyond to locate the vehicle make and model I wanted. They put me in a loaner vehicle and delivered my new Lexus to me when it finally arrived. My existing lease with ano More

by alanawreichert
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Paddie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Price LeBlanc Lexus responded

Thank you for sharing your wonderful experience with us. We are thrilled to hear that our team was able to assist in locating the perfect vehicle for you and that the transition was smooth and convenient. Your satisfaction is our priority, and it's rewarding to know we met your expectations. We appreciate your kind words and look forward to serving you in the future.

April 06, 2025

Typically top notch service and care. Disappointed that the recent visit they begin work on vehicle without notifying me when it was specifically asked for them to evaluate and then give More

by Meeganjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your feedback. We sincerely apologize for not meeting your expectations during your recent visit, especially regarding the communication you requested. Your experience is important to us, and we strive to provide exceptional service every time. If you have any questions or would like to elaborate further on your experience please feel free to contact our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com or 225-408-2150.

April 06, 2025

The Lexus dealership and service department always have the best customer service. They are always informative on what is going to take place and lets you know the cost. More

by grbonin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Price LeBlanc Lexus responded

Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you consistently enjoy the customer service provided by our dealership and service department. It's wonderful to know that our team's efforts to keep you informed and transparent about the process and costs are appreciated. Your feedback is invaluable, and we look forward to continuing to serve you with the high standards you expect from Price LeBlanc Lexus.

April 06, 2025

The Lexus dealership and service department always have the best customer service. They are always informative on what is going to take place and lets you know the cost. Number 1 in my opinion 😊 More

by LISAKAYDELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Bercegeay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Sarfaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Price LeBlanc Lexus responded

Thank you so much for your kind words and positive feedback. We're thrilled to hear that you had such a great experience with our dealership and service department. It's wonderful to know that our team's efforts to provide informative and transparent service have made a difference for you. Your support and opinion mean a lot to us, and we look forward to serving you again in the future.

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