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Price LeBlanc Lexus - Service Center

Baton Rouge, LA

4.7
1,566 Reviews

1,566 Reviews of Price LeBlanc Lexus - Service Center

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April 08, 2024

Fast, friendly service, and wonderful waiting area for customers. Greeted immediately and taken care of in a reasonable amount of time. Absolute top notch customer service!!! More

by STACYBRUSHING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Prahter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Price LeBlanc Lexus responded

Thank you for your five-star review, Stacy! It's great to hear that we gave you a great experience with friendly service.

April 07, 2024

My wife had our battery replaced in Dec 2022 and the battery had to be replaced again. My wife was told by one of the service managers that the battery was under warranty but when I got there it wasn’t. More

by jean31313
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Cliff Settoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Price LeBlanc Lexus responded

Thank you for sharing your feedback with us. We understand your frustration with having to come back sooner than expected for a battery replacement, and we are sorry to hear about your negative experience with us. This is never something we want for our customers. At your earliest convenience, please reach out to Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com.

April 07, 2024

Everything was wonderful as usual. I appreciate the prompt and excellent service always received. there. More

by lfaziogriffith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Price LeBlanc Lexus responded

We're so happy to know all of your experiences have been wonderful here. Thank you again for visiting us!

April 07, 2024

Sarah was very helpful, she explained all of the work that was done to my vehicle and assisted us on how to use the “kick assist” on opening the vehicle More

by JACQUESHONORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Sarfaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Price LeBlanc Lexus responded

We're glad we could give you some more information on your vehicle features, Jacques! Thank you for coming in.

April 07, 2024

My first experience with Lexus service was great. Missy, my service rep, was very nice. The waiting area was comfortable. The service time was exactly the length she said it would be. More

by ROBINRPURVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Blount
Apr 08, 2024 -

Price LeBlanc Lexus responded

Robin - Thank you for servicing with our team! We're glad everything went as expected for you and your vehicle.

April 06, 2024

I had routine maintenance done and I had an appointment. My wait time was 2 and 1/2 hours which I think is too much when an appointment is scheduled. Work done was fine except no vacuuming done with the car More

by cissyholc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Sarfaraz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Price LeBlanc Lexus responded

Our team is sorry to hear about your negative service experience. We never want to be the cause of customer frustration, and we understand the inconvenience of waiting longer than expected for service. Please reach out to Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com to discuss your time here further.

April 06, 2024

Amazing service, the Advisor really goes above and beyond. I spoke the the service manager and he answered all my questions. More

by ANDYRBALTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Bercegeay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Price LeBlanc Lexus responded

Thanks for your feedback, Andy! That is so great to hear. Thank you for being an awesome Price LeBlanc Lexus customer!

April 06, 2024

Sarah was friendly and explained things well in terms I could understand. It was a good experience. More

by Donnakareny
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sarah Sarfaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Price LeBlanc Lexus responded

That is great, Donna! Thank you for speaking so highly of our staff members. Come back soon!

April 06, 2024

The waiting area was tidy and well stocked & Missy was efficient & very pleasant. My problem was taken care of in one day so I only needed the car loan for overnight to return from Plaquemine. It might ha More

by COINTMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Price LeBlanc Lexus responded

Thank you for your pleasant feedback on our dealership atmosphere and quick service! We appreciate you.

April 06, 2024

Always excellent service. I have owned at least 5 lexus automobiles over the years and still currently have 2. Best service has been at Price LeBlanc. Excellent! More

by Cpgeoffroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All recommended
Apr 08, 2024 -

Price LeBlanc Lexus responded

We're so happy you think we're the best! That is amazing for our team to hear. Thank you for coming in!

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