Charged me twice for same work.
On Thursday, March 29th I brought my car in to have an alignment done. It had a donut on it. They did not tell me that it would be wise to wait for t
On Thursday, March 29th I brought my car in to have an alignment done. It had a donut on it. They did not tell me that it would be wise to wait for the new tires to complete the work. They did an alignment and charged me for it. I left, purchased tires, replaced a few belts, and an air filter and did a tune up elsewhere. They told me to get the alignment re-done, that Price Leblanc should NOT have done that. On Monday April 2nd, I returned it to get a water pump fixed that they told me was failing after fixing something else months before. Of course, they did not diagnose the failing water pump until after telling my brake actuator was failing as well. They asked me to return to have the brake actuator replaced on them. ( it's a recall that's not a recall-- but should be --shame on you toyota). When I returned, they called me to inform me that nothing was wrong with my brake actuator, but the water pump instead. I declined the work, and drove my car for five months after the diagnosis. It ran great, and I could see no visible leaks. I finally decided for peace of mind to take it back and fix the water pump. When my husband brought it in, he asked them to check the alignment that was done previously. It was noted on my paperwork that I had been there the week before. They changed the water pump, and a belt ( possibly the new water pump belt that had been changed elsewhere-- I'll never know) and charged me again for the alignment. I was finally able to get a refund for the alignment, but of course I am out the money until it hits my account again. At this point, I am unsure if I will ever return. I plan on buying a new prius at the end of the year, and it will not be with Price Leblanc if I can help it. I think they seriously need to work on their communication between departments and also be honest. I have a lot of money now that my kids are moving out, and I do not want to waste it.. I also do not want to spend it at businesses that I feel are shady and manipulative.