Absolute worst dealer I have ever dealt with. Do not trust anything they tell you. Apparently they outsource communications to a completely incompetent 3rd party and let them be the face and communication point for their company through there own website. Contacted about used 2018 Tucson on Monday was told car was available on lot. Contacted again on Wednesday, was assured car was 100% available on lot, scheduled a 6:15 pm test drive. Company even called me back to confirm my 6:15 pm appointment with Ed Cunha the Sales Manager. I drove 1.5 hours from NH to the dealership in rush hour traffic to find that Ed didn't seem to care too much about my appointment as he already went home for the night and the car that I was assured 100% was on the lot and ready to test drive had apparently "blown up" sometime in the last week or two. Of course, they kept the vehicle on their website, even increasing the price by over $2000 that day, even after the vehicle supposedly was involved in an oil change catastrophe where the engine apparently blew up and needs to be replaced. Many excuses blaming 3rd parties and systems. Did offer to give me some gas, which I did appreciate, but that doesn't make up for all the effort I went through to find the right vehicle and now i am back to square one with no vehicle, starting to search again.
Even contacted them while I was sitting in the dealership knowing the vehicle was not available and they still assured me it was 100% available and ready to test drive, until I told them what they did to me and they immediately transferred me to what seemed like a supervisor who apparently reported the issue to managers.
Apparently, this same thing happened to someone else from NH recently. It is not your system or third parties fault. The root cause is you chose to use that system that lets customers believe vehicles are available on your lot and you pay that third party to speak for you tell people that they should drive 1.5 hours to a place where they guarantee 100% that what you want is there and it is not there. The blame is not theirs, it is 100% on Pride for knowing these things occur and doing nothing about it. If your process allows you to lie to a customer about a vehicle that doesn't exist, set up an actual appointment for a test drive of this fictional car, confirms the test drive through a personal phone call, then puts that appointment on the system which I actually saw on the computer, yet the person you are scheduled to see actually goes home and blows off the appointment and makes no effort to contact you regarding the fact that the vehicle doesn't really exist, or that he has no intention of actually being present for the actual appointment that was scheduled with him.
That is just a poorly run operation with no sense of customer service. My son got a good lesson in what you should look for when chosing a dealership and this was a perfect example of when you should run away quickly from one.