The entire Parts and Service department was very responsive to our concerns. Could not be happier! We needed a part that was back-ordered. They called us in advance of our appointment saying they did not have the part, saving us a wasted trip. They then called us two times with updates, Finally, let us know they had the part and gave us an appointment for the next day.
My only complaint is with Acura itself. I can’t believe a $40, 000 car did not come equipped with a spare tire. It comes with an inflator kit which only works with some tire tread punctures. I had two side wall punctures from pot holes, and the inflator kit does not work for those. I got stuck on the road two times, had to be towed and lost two days of income. We were not told that the car did not come with a spare tire when we purchased it or we would have bought it as an “accessory” then instead of now. We love our TLX and recommend it highly. But, if you are thinking about buying a Acura, make sure to ask about this.