Prince Frederick CDJR

We dealer with one of the managers Jessie he always looks out for hi AC customers from sales to service. He is a great asset to this dealership. out for hi AC customers from sales to service. He is a great asset to this dealership. More

Very good service and very friendly towards customers. Service was completed on timely basis. Ok Service was completed on timely basis. Ok More

When searching for my new Jeep it became quite confusing with all the dealerships out there screaming for attention for that next sale. That's when I became aware of Prince Frederick Chrysler Jeep Dodge Ram with all the dealerships out there screaming for attention for that next sale. That's when I became aware of Prince Frederick Chrysler Jeep Dodge Ram. This dealer.was not only not screaming, they were out there just quietly supporting the community and selling vehicles at reasonable prices with no hype. The deal that I received was not only less than any in the surrounding area, but they went above and beyond to make sure I had the best interest rate on the Jeep of my dream...a hybrid. Every person I encountered were welcoming and I felt no pressure to purchase. Buying here is like being home. More

The gentlemen I worked with were just that, gentlemen. They found me exactly what I was looking for and offered honest pricing no MSRP mark ups. 2 thumbs up from me. They found me exactly what I was looking for and offered honest pricing no MSRP mark ups. 2 thumbs up from me. More

Excellent job. Everyone was nice and friendly. I was just getting maintenance done, but, I was basically in and out. Thanks. Everyone was nice and friendly. I was just getting maintenance done, but, I was basically in and out. Thanks. More

First time used. Great service. Work was completed in the same day. I will return Great service. Work was completed in the same day. I will return More

Amazing Buying Experience! I recently purchased a new Jeep and was treated with respect and a genuine willingness to help me accomplish my goals with regard to the purchase. I I recently purchased a new Jeep and was treated with respect and a genuine willingness to help me accomplish my goals with regard to the purchase. I have purchased several new vehicles over the years and Prince Frederick Jeep and Team were by far my best overall experience. From selection to financing everything was as smooth as anyone could ask for. I would defiantly purchase from them again. Thank You! More

Awesome Customer Service Very helpful!! Looking for a new / used car? Defiantly recommend Prince Frederick Jeep and Dodge! Shout out to the salesman Brandon for helping me Very helpful!! Looking for a new / used car? Defiantly recommend Prince Frederick Jeep and Dodge! Shout out to the salesman Brandon for helping me purchase my 2017 Jeep Wrangler!! More

Disappointed with them So to start off I have recently purchased a 2013 Dodge Ram 4x4 from this location approximately 100 miles later the check engine light came on. I cont So to start off I have recently purchased a 2013 Dodge Ram 4x4 from this location approximately 100 miles later the check engine light came on. I contact my salesman and asked why that might be. My dealer stated that the previous owner had put after market exhaust on the truck and that the exhaust he used would not match the trucks O2 censor and that is why the check engine light is on. Although I wasn't pleased with the answer given I decided to let it be and bite my lip. Two weeks later I arrived on a Saturday morning to have the spray in bed liner installed. I removed the main bed cover which is a water seal cover to make the installation easier on the dealership. The cover has two rails with water hoses to drain water that would potentially stand on the cover itself. The dealership took both rails off the truck conducted the installation but failed to reinstall the rails so I could put my bed cover back on. In my experience with service departments if you remove an item of the truck you reinstall that item not leave them in the bed of the truck. I asked the service department why the weren't reinstalled and they stated to me that they would not be able to put them on for me and I could reinstall it myself or bring it back another day and they would take care of it. So I once again bit my lip Unsatisfied with the service. I got home 30 minutes later to discover that there was a series on small scratches above the handle to the tail gate. I contacted the dealership again on the following Wednesday to pay the remaining balance of my down payment of 3000 of the 8000 I put down. I notified the dealership that I was unhappy with the scratches and that they haven't tried to fix the problems. Later that night I was driving home from work when I heard a scraping sound coming from my truck at that time my exhaust pipe fell off and nearly caused three vehicles to wreck. I apologized to the people about the exhaust falling off almost causing a collision but was glad that no one was hurt. This could have been a very expensive law suit against the dealership if someone would have died because of there lack of inspection skills and selling a vehicle that had faulty equipment. I contacted the dealership that same night and to my surprise a salesman answered the phone and I told him what had happened. He asked me if I was going to bring the truck in and I said I would be there in the morning. I arrived expecting the dealership to seriously compensate me with several options and all I got was here's a rental car we will fix your truck and send you on your way. At this point I don't even want the truck it's faulty and has almost taken someone's life id rather they find me a truck that I like that has the same or better features and give it to me for the same price that I currently pay for the faulty truck if that can't happen I will be talking with a lawyer this afternoon. More

great job! would recommend everyone. Brandon was my sales associate and did the impossible to get me aproved and out the door a very happy customer. Will recommend this place anywhere! Brandon was my sales associate and did the impossible to get me aproved and out the door a very happy customer. Will recommend this place anywhere! More