Prince Frederick CDJR

Great dealership I have bought several trucks and staff is very helpful I would recommend is very helpful I would recommend More

We loved our experience, from beginning to end! We highly recommend them! Austin and Keith in Sales helped us find exactly what we were wanting, Jesse offered us the best number and Shelly made We highly recommend them! Austin and Keith in Sales helped us find exactly what we were wanting, Jesse offered us the best number and Shelly made the finance process easy, even getting us a few points off our interest rate! More

Excellent service, they held the vehicle I was interested in while I drove 3 hours to get there. Very friendly and helpful, and worked hard to get the deal done for me, saved me a ton of money compared to bu in while I drove 3 hours to get there. Very friendly and helpful, and worked hard to get the deal done for me, saved me a ton of money compared to buying in my area. More

Great Dealership ! , everyone was friendly & curteous ,Was in & out very quickly Thank You very much , everyone was friendly & curteous ,Was in & out very quickly Thank You very much More

Aside from previous experiences with Prince Frederick Dodge with not being able to have the "service" department answer the phone, there apparently is no follow up to emails sent to an assistant service Dodge with not being able to have the "service" department answer the phone, there apparently is no follow up to emails sent to an assistant service manager either. When asked, via email, why on the Vehicle Checkup checklist the Transfer Case, Differential and Axle Boots were all listed as n/a there has been no response. The vehicle clearly is 4-wheel drive so those components exists. One has to wonder if the items on the checklist were actually inspected. More

Close by Easy to work with Great service group Close by easy in and out by easy in and out More

They have maintained my 2007 Jeep Liberty since purchase and it runs beautifully with no problems. and it runs beautifully with no problems. More

I purchased my vehicle from PFCDJR. I am not happy with Dodge in general and PFCDJR for the ridiculous charge for a fuel filter. 1. You charged me $323.90 for a fuel filter which is ro I am not happy with Dodge in general and PFCDJR for the ridiculous charge for a fuel filter. 1. You charged me $323.90 for a fuel filter which is robbery. CarQuest filter is less than 1/3 of this price! 2. Electric Braking System ABS Pump Motor Control in alarm. Hydraulic control unit is available BUT ABS Module is under development with no promise date. Alarm NOT repaired. The repair cost quoted for this safety issue is also outrageous: $1449.66. 3. Keyless entry on the passenger side has been inoperable since vehicle purchase. PER PFCDJR only three exist in the US and reside at other dealerships. Keyless entry NOT repaired. 4.Total charges for a fuel filter and oil change $741.56 and no repair available for the two main reasons for coming to PFCDJR. Not a good experience. The rest of the ratings in the survey reflect this experience. My next diesel will be a GMC unless a reasonable remedy to this situation is offered by PFCDJR. Clearly my primary issues are with PFCDJR and Dodge Ram NOT with your service representatives. More

The service was performed quickly and my issues appear to be resolved. No issues at all. be resolved. No issues at all. More

My experience was very pleasant. Soon as you walk in everyone was welcoming, and my Dealer,the Accountant,Ms.Lisa the Insurance lady,Ms. Jennifer in service department,all are very P Soon as you walk in everyone was welcoming, and my Dealer,the Accountant,Ms.Lisa the Insurance lady,Ms. Jennifer in service department,all are very Professional and my Experience was so exciting I bought my jeep that day,just what I wanted ,Color,Price,and the ride is Awesome,Love it More