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Principle BMW of San Antonio
San Antonio, TX
1,404 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,404 reviews
January 01, 2025
So dissatisfied! !!! Had an appointment on Dec 27th at 10:30 AM. For an oil change. It literally took 24 hours to get my car back. Anthony B sounded bothered that i w !!! Had an appointment on Dec 27th at 10:30 AM. For an oil change. It literally took 24 hours to get my car back. Anthony B sounded bothered that i was upset. I don’t live in SA. Lack of communication. I had to call. No text at all from anyone! what is the purpose of sending a text to have communication and was not even done to keep me posted with my car. Was not even offered a car especially when i don’t live in SA. No consideration at all from the service department. I More
by margieboa12@yahoo.com
Employees Worked With
Anthony Baerga
January 01, 2025
Lauren was great as my new service representative, had a timely loaner for me, kept me informed on the status of my Z4, and had it ready for pickup as promised. timely loaner for me, kept me informed on the status of my Z4, and had it ready for pickup as promised. More
by Thomasfa
Employees Worked With
Marissa Munoz
December 21, 2024
Happy except my bright lights do not stay on. This was not a problem when I brought it in last week. There was a problem with how my left light was put in previously, it I do not know how they m This was not a problem when I brought it in last week. There was a problem with how my left light was put in previously, it I do not know how they made my bright lights not work properly. I must hold my bright light know to make it work. Everything else was great. But I need help with this might. Someone was supposed to call me about it this morning. But no call so far. More
by Carolyn.boller
Employees Worked With
Anthony Baerga
December 20, 2024
They are scammers. They didn’t even inspect my car saying need to change the hall engine. Guess what?. The repairs cost more than the car value . They even asked me if They didn’t even inspect my car saying need to change the hall engine. Guess what?. The repairs cost more than the car value . They even asked me if I have the title of the car or I still financing?. More
by Yassine
Employees Worked With
Andrew
December 20, 2024
Seems there's no quality assurance check on my vehicle after being serviced! Had my vehicle returned several times for maintenance not being done completely and not being done fully. I will not return to after being serviced! Had my vehicle returned several times for maintenance not being done completely and not being done fully. I will not return to Principal BMW of San Antonio to have my vehicle serviced again. More
by rrgoatster
Employees Worked With
My Service Advisor, Gilbert Vasquez was top notch! Always professional, courteous, respectful, and attentive to my concerns. Thank you very much Gilbert!, Albert Saenz
December 13, 2024
The service process was fairly easy going for a first-timer drop-off/loaner vehicle exchange. I especially liked the video the service tech provided, showing me wear and tear items and their curren first-timer drop-off/loaner vehicle exchange. I especially liked the video the service tech provided, showing me wear and tear items and their current levels. More
by brentington
Employees Worked With
Brendon Cassil
