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Principle BMW of San Antonio

San Antonio, TX

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Employees
Reviews
Vehicles
4.6
1,593 Reviews
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15507 I-10 West

San Antonio, TX

78249

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Showing 1,593 reviews

November 06, 2025

Sold me a car that has had nothing but issues since I drove it off the lot. No one cares and no one did anything to try and help with this xxxx car they sold me. More

by Joserivera2608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohammad Dmour
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2025 -

Principle BMW of San Antonio responded

Dear customer, we apologize for any inconvenience you have experienced with your vehicle. Please bring it in and our team will do everything we can to resolve the issues. Your satisfaction is our top priority.

November 05, 2025

I received Great service from BMW/Mini. Would highly recommend them to maintain my Mini. They are efficient in getting you in and out. More

by letia002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandria Harbeck
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Nov 11, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

November 05, 2025

Principle BMW is second to none. I’m on my 11th BMW from dealerships from the Middle East to Reno. Principle is the best ! Bug shout out to Paul G in service. He is exceptional! More

by usmc0402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Gallardo, Stephanie in collision
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Nov 06, 2025 -

Principle BMW of San Antonio responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Principle BMW of San Antonio. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2025

The best dealership. This is my 3rd BMW that i got from them and not going anywhere. Coach is my go to person, he is the best! More

by moking77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coach Markovich
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Nov 05, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 30, 2025

Truly wonderful service. The techs are attentive and courteous. They go about the task quickly and efficiently. More

by jvance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2025

This is my third vehicle I’ve bought here. Victor has always been helpful and made the process go by fast! More

by Mpatlan2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2025 -

Principle BMW of San Antonio responded

Hi, we are so happy to read such a great review about Principle BMW of San Antonio! If you have any further questions, please don't hesitate to reach out!

October 30, 2025

I am very happy with my new car. Thank you Mr. Coach for your great service and recommendation! More

by anongnethicks
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : COACH
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Nov 01, 2025 -

Principle BMW of San Antonio responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

October 29, 2025

Excellent customer service. The advisor are very professional and very knowledgeable in resolving any service needed. More

by s_settles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chidubem, Chikwu
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Oct 30, 2025 -

Principle BMW of San Antonio responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 25, 2025

Poor service regarding maintenance. I have experienced the same issue with my batter which was replaced in July 2024 and it appears the vehicle has an underlying problem. The dealer cha More

by walonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohammad Dmour
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 24, 2025

Customer service is outstanding - the staff members are attentive and helpful. The time spent was enjoyable. More

by MC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Wilkinson
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Oct 27, 2025 -

Principle BMW of San Antonio responded

Hi, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

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