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Principle BMW of San Antonio
San Antonio, TX
1,409 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,409 reviews
April 21, 2020
Terrific dealership! Made getting my car serviced so easy. Great communication through the entire process. Picked up my car at my home, completed the service and delivered it back to me. A+ easy. Great communication through the entire process. Picked up my car at my home, completed the service and delivered it back to me. A+ More
by MFChurchill
Employees Worked With
Charles, Shawn Wilcox
April 21, 2020
Absolute WORST service experience I’ve had! Wouldn’t recommend to anyone. Not reliable, too many mix-ups and NO customer emphasis. Shame on you! recommend to anyone. Not reliable, too many mix-ups and NO customer emphasis. Shame on you! More
by K Miller
Employees Worked With
Maggie King
April 20, 2020
I was working with Ben Nackin. WORST EXPERIENCE I’VE EVER HAD. When I asked about the loan I was approved for , there was no follow through on my questions. He couldn’t provide the interest rate, Term, Bank HAD. When I asked about the loan I was approved for , there was no follow through on my questions. He couldn’t provide the interest rate, Term, Bank Name, or the amount being financed. Also, when I went back to check the inventory the same day I went in person to see the vehicle, the car was taken off without completing our deal. Mind you we were at the dealership that same day, ran credit, and all paperwork. It was very poor customer service, no follow up, and misled me to think I was going to successfully buy a car through this dealership. It led my to buy my BMW else where. After expressing my experience to their customer experience team, they did not reply with any action or question or clarification of the situation. Salesmen act as though it’s a “boys club”. They are arrogant, will lounge around and ignore you, and won’t blink twice at you if you don’t look like you have money. *****Very DISCRIMINATING when it comes to race, age, appearance, and ethnicity. The only pleasant thing about this place is their receptionists.********* ****AVOID THIS PLACE****** More
by Xbmwxx5
Employees Worked With
Benjamin Knackin
March 21, 2020
Didn’t acknowledge our existence! We visited this dealership as I am considering which vehicle I would like to purchase. We walked into the showroom where there were numerous associate We visited this dealership as I am considering which vehicle I would like to purchase. We walked into the showroom where there were numerous associates, I would say 10-15. Some were busy, most were not... we proceeded to look at a few vehicles on the showroom floor for about 15 minutes still with not 1 word from anyone (not even a hello)....I understand when all employees are busy but this wasn’t the case. I guess this BMW dealership is doing fine and doesn’t need to talk to customers or make any sales. I will proceed to look at other brands as this experience turned me off of BMW completely if that’s how they treat their customers. In reading some of the other reviews, it now makes sense, that’s how they conduct business, this is disappointing. Normally I don’t take time to do reviews but I was disgusted as I am in sales and this would never be acceptable. You won’t see me pulling into that parking lot again.... More
by LOsten
Employees Worked With
All
January 10, 2020
If there was a negative score BMW of San Antonio would get it. They have had my car for almost two months due to poor workmanship on previous repair THEY made!!! I will never own another BMW and will nev get it. They have had my car for almost two months due to poor workmanship on previous repair THEY made!!! I will never own another BMW and will never take mine to BMW of San Antonio!! The dealership is beautiful very, very poorly run More
by banderabob4147
Employees Worked With
Beth, Albert Saenz
December 26, 2019
Faylin’s nail’n it again!It’s the day after Christmas Faylin’s nail’n it again! It’s the day after Christmas but I’m back in the holiday spirit! Despite a high customer workload, Faylin gave us all sup Faylin’s nail’n it again! It’s the day after Christmas but I’m back in the holiday spirit! Despite a high customer workload, Faylin gave us all superb customer service. The highlight was when she helped some “out-of-towners” who really were in a bind. Superb! More
by Ron
Employees Worked With
Faylin Miller
December 21, 2019
On Tuesday, BMW San Antonio issued my husband a loaner with a single windshield wiper. Of course the working windshield was on the passenger side which made driving in the rain difficult. Gross negligence with a single windshield wiper. Of course the working windshield was on the passenger side which made driving in the rain difficult. Gross negligence on their part as it could’ve caused a major accident. We’ve been BMW customers for about two weeks and as soon as the issue with my car is fixed, I’m getting rid of it and going back to Ken Batchelor Cadillac More
by n_bronson
Employees Worked With
Taylor and Allie in the Service Department
December 19, 2019
Love their cars but hate their service. Bought my BMW at this dealership and dealing with them for approximately 10 years. Worst customer service of any establishment I’ve ever dealt with, spent 15 minutes this dealership and dealing with them for approximately 10 years. Worst customer service of any establishment I’ve ever dealt with, spent 15 minutes walking around the lot without any contact with a sales person but got one after I called and inquired about a vehicle! The only BMW dealership in town, wouldn’t be like this if there was a competing dealership!!! More
by Customer
Employees Worked With
That was the problem!
November 27, 2019
Recently bought a CPO X2 2019.My salesperson Jorge Recently bought a CPO X2 2019. My salesperson Jorge Godinez was awesome! Had good knowledge of car features, was very proffesional and patient. Woul Recently bought a CPO X2 2019. My salesperson Jorge Godinez was awesome! Had good knowledge of car features, was very proffesional and patient. Would certainly have him help me in the future if needed. More
by rmsant1952
Employees Worked With
Rubyvwas very nice and helpful, Jorge Godinez, Albert Saenz, Miguel Valdez
