Principle BMW of San Antonio

Blown away! I’ve been driving BMWs (and receiving BMW service) for seven years now and Faylin is not only the best BMW Associate I’ve worked with... she’s the bes I’ve been driving BMWs (and receiving BMW service) for seven years now and Faylin is not only the best BMW Associate I’ve worked with... she’s the best Service Manager I’ve ever seen. Attentive, enthusiastic, sharp, and optimistic... she not only remembered the details of all my past services, she remembered me! As such, she had no trouble tailoring my vehicle service to meet my needs and busy schedule. Faylin is clearly going the extra mile—making the extra effort—to provide superior customer service. If BMW enjoys a solid reputation for customer service in San Antonio, it is because of employees like Faylin! More

Seamless Josh was an amazing BMW person to deal with. He made sure to answer all my questions and even showed me some things I didn’t even realize after this b Josh was an amazing BMW person to deal with. He made sure to answer all my questions and even showed me some things I didn’t even realize after this being my 3rd purchase. Everyone at BMW of San Antonio was great to deal with! More

Pedro Davila- BMW San Antonio I Purchased a new 2019 430i. Pedro Davila is my client advisor and has always been phenomenal in every request that I made of him. He is professiona I Purchased a new 2019 430i. Pedro Davila is my client advisor and has always been phenomenal in every request that I made of him. He is professional, knowledgeable, easily accessible and a joy to work with. Thanks for all your hard work. I would highly recommend Pedro for your BMW experience. More

They change the price once you say you are interested NEVER!!! If you're looking for an honest dealership and not your typical slime ball car dealer don't buy here. I was interested in a car and received NEVER!!! If you're looking for an honest dealership and not your typical slime ball car dealer don't buy here. I was interested in a car and received 20 emails from 3 different people driving me crazy about buying it. While I was trying to set it up the price went up 1K each day while I was waiting. The best part is they think everyone is stupid and tell me after a week went by that they actually had the car sold and to deter interest they kept raising the price? really!!! there's a think called "pending" but the bottomline is the cars was mis-priced so this was they only way to fix it...they are very rude about it which really surprised me, I just wanted to buy the car but would never buy a car from this place, it's like a small used car dealer stereotype, More

Slow to respond and Arrogant You'd expect top notch, fully dedicated customer service from a luxury brand dealership such as BMW of San Antonio. However, they leverage tacky, clic You'd expect top notch, fully dedicated customer service from a luxury brand dealership such as BMW of San Antonio. However, they leverage tacky, cliche sales games to sell a car such as the old line: "profit margins are only a few hundred dollars on a car". It's also easy to know way more about a particular car then the salesperson. Furthermore, particular sales advisers can be arrogant, overly superficial and condescending (discussing salary, etc). They also push hard for customers to fill out a survey to get an excellent rating. However, they don't really seem to want genuine feedback and a salesperson can hold it as a grudge if the survey isn't completed. More

They switch and bait you. Do not lease a vehicle from them, as a matter of fact the whole sales team is went to swindler training. No wonder why so many sales people leave. Jos Do not lease a vehicle from them, as a matter of fact the whole sales team is went to swindler training. No wonder why so many sales people leave. Josh who was honest left. I leased my first 7 series from Josh (well he administered the lease), everything went well, I leased my X5 through Principle, all they did was lie. I said I want to make one payment and then drop the car off at the end of the lease. "Yup, no problem" wrong received bills, had to pay fee's on the return. Even when I returned it in over a month early and with 20% less miles. They are crooks. More

Horrible after the sale experience... victor in the finance department is a joke! He has made numerous mistakes from paperwork errors to sitting on our deal fo after the sale experience... victor in the finance department is a joke! He has made numerous mistakes from paperwork errors to sitting on our deal for more than 20 days before turning it in, our 2 trades were not paid off until I started calling and asking what was going on over 20 days later, not to mention calling and asking for the accounting department and was told they don’t have phones and they don’t speak to the customer, short paying one of my trade loans so it would reduce the amount the check would have to be cut for causing me not to get my gap refund. and the final straw was asking for the owners voicemail only to be put through to a voicemail not even set up and you couldn’t leave a message. After the sale has just been a nightmare!!! More

Buying experience was OK The buying experience was OK, at the time I bought my vehicle I was also shopping with another dealership. I chose SA BMW because I feel like they ga The buying experience was OK, at the time I bought my vehicle I was also shopping with another dealership. I chose SA BMW because I feel like they gave me a better deal. My problem with the process is that my vehicle was missing equiptment that was promised with the vehicle: floor matts cigarette lighters, an extra key and a tow plug that was missing from the bumper. I was promised these items and I was told that I would have these items in about a week. I have attempted to contact the salesperson Kirk at least twice a day and left messages, each time I call he doesn't answer his cell phone nor does he return my phone calls. I was skeptical about leaving the dealership without having everything that goes with a Certified Preowned Vehicle. Before I bought the vehicle I was getting calls for employees and the salesman Kirk 4-5 times a day. My advice to anyone in the market for a vehicle make sure you have everything that goes with the vehicle before you leave the property. Because once they have your money the level of concern for the customer will no longer exist. More