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Principle BMW of San Antonio

San Antonio, TX

4.6
1,590 Reviews
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15507 I-10 West

San Antonio, TX

78249

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Showing 1,590 reviews

May 27, 2020

My car was serviced by BMW in a very swift and professional manner..Thank you Maggie..Kept me informed of the progress and all updates to my car More

by mando2
Recommend Dealer
Yes
Employees Worked With
Maggie King
May 27, 2020 -

Principle BMW of San Antonio responded

Thank you so much for your excellent review! We are so glad that Maggie had the opportunity to work with you and we are thrilled that you found your experience with us to be a positive one at BMW of San Antonio. Please don't hesitate to reach out if you need anything else.

May 27, 2020

Everyone I met at the BMW Dealership was courteous and helpful. All my questions were answered and I was given time to reach a decision about the car I wanted without the usual pressure. More

by Bschreur
Recommend Dealer
Yes
Employees Worked With
Josh Barraza, Yvonne Garcia, Carolina Sanchez, Alan Hernandez
May 27, 2020 -

Principle BMW of San Antonio responded

Thank you for choosing BMW of San Antonio. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 26, 2020

Shawn gave amazing service from my initial phone call in a panic of another mechanic messing up my car to making me feel that BMW will diagnose and take care of everything. And he did! More

by ElizabethCDavila
Recommend Dealer
Yes
Employees Worked With
Shawn Wilcox
May 27, 2020 -

Principle BMW of San Antonio responded

Thank you, Elizabeth! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of San Antonio.

May 26, 2020

Rep told me same day return, then text, was delayed 1 day. Waited 40 min in lobby to get car After text Said car was ready. More

by Chavez01
Recommend Dealer
No
Employees Worked With
Shawn Wilcox
May 29, 2020 -

Principle BMW of San Antonio responded

Chavez, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss? Thank you for your time, and hopefully, we can get to the bottom of this.

May 30, 2020 -

Chavez01 responded

Yes that is fine. 210-667-8281

Jun 12, 2020 -

Principle BMW of San Antonio responded

Hello, Thank you for this feedback. While we always hope to exceed expectations, it's disappointing to learn that we missed the mark here but we will use the opportunity to improve. We will be reaching out to further discuss your experience with you.

May 26, 2020

Katherine was very personable and helpful. I met Gabriel one evening after hours, he was leaving for the day but stayed a little longer to help me. He was available anytime I had any questions and would alw More

by Kristy
Recommend Dealer
Yes
Employees Worked With
Katherine Philp, Gabriel Martinez
May 26, 2020 -

Principle BMW of San Antonio responded

Krissy, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Katherine and Gabriel here at BMW of San Antonio.

May 26, 2020

I visited BMW spontaneously and have absolutely no regrets. Biju and Rolando assisted me with my purchase and were relentless in making sure I was satisfied. They both went above and beyond to help me More

by salinas
Recommend Dealer
Yes
Employees Worked With
Biju Pilai, Rolando Rocha
May 26, 2020 -

Principle BMW of San Antonio responded

Salinas, Thank you so much for your excellent review! We are so glad that Biju and Rolando had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

May 26, 2020

Every time I come to BMW of San Antonio, I’m filled with awe and wonder. This beautiful place and hard working service team never fail to amaze me. More

by MR. BMW
Recommend Dealer
Yes
Employees Worked With
Brian Rivera
May 26, 2020 -

Principle BMW of San Antonio responded

Hi, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brian met your expectations. Thank you again for choosing BMW of San Antonio, we look forward to having you as one of our valued customers for many more years to come!

May 26, 2020

Great experience working with Gabrielle and working through the complications of the deal with me being in Dallas and the corona virus pandemic. Would absolutely recommend. More

by g.martin2748
Recommend Dealer
Yes
Employees Worked With
Kevin Fitzgerald, Gabriel Martinez
May 26, 2020 -

Principle BMW of San Antonio responded

Hello, Thank you so much for your wonderful review! We are thrilled that Gabrielle had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing BMW of San Antonio!

May 26, 2020

Excellent and prompt service and their great new facility! I was happy to see the thorough precautions they took to keep the vehicle uncontaminated during COVID 19. More

by David A
Recommend Dealer
Yes
Employees Worked With
Ryan Mararac
May 26, 2020 -

Principle BMW of San Antonio responded

We are working hard to ensure everyone's safety during this time! We appreciate your kind words. Thank you David, we look forward to helping you with your transportation needs.

May 26, 2020

Outstanding customer service, Brian Rivera and those service department @ SA BMW was great! They were easy to work with and kept me informed from the beginning to end. More

by dgonzales
Recommend Dealer
Yes
Employees Worked With
Brian Rivera
May 26, 2020 -

Principle BMW of San Antonio responded

Thank you for sharing your experience with us. We are delighted to hear that Brian was able to provide you with outstanding service. We thank you again, and look forward to helping you next time!

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