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Principle BMW of San Antonio

San Antonio, TX

4.7
1,409 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,409 reviews

May 03, 2018

Superb My experience at BMW was like no other car dealer! Relaxing, comfortable, professional, and the best car buying experience I’ve had anywhere. Others More

by lisastuartfries
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biju and Charles
May 04, 2018 -

Principle BMW of San Antonio responded

Hi Lisa! We appreciate you taking some time to write a review, thank you so much! BMW strives for excellence, and it makes us so happy to hear we achieved that during your shopping experience. We hope you love your new vehicle, and feel free to stop by anytime!

May 03, 2018

Better the second time around Came here once for an appointment, no one in the dealership even looked my way. Tried it again and was glad I did. Attentive service and great vehic More

by goodfaith50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Wright
May 04, 2018 -

Principle BMW of San Antonio responded

Hi there! So sorry to hear your first experience with us was less-than-satisfactory, but are equally as thrilled to hear we got it right the second time. We hope you continue to love your new vehicle, and please let us know if you ever have any questions or concerns!

May 03, 2018

Excellent Nick was outstanding, and went out of his way to make sure we were properly taken care of. He was honest, relatable, and always on time. I would recom More

by jagxe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hallman
May 04, 2018 -

Principle BMW of San Antonio responded

Hi there! We are so happy to hear you had an awesome shopping experience here with us at BMW of San Antonio, especially your positive experience with Nick. Thank you for taking the time to leave us a review--we hope you love your new vehicle and will come back and see us sometime!

May 03, 2018

Excellent I had a really pleasant experience getting my vehicle with BMW San Antonio. I felt the reps were prompt, easy to get a hold of and very considerate! More

by uzairmushtaq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elise Delage, Jenny Aguilera
May 04, 2018 -

Principle BMW of San Antonio responded

Hello! We greatly appreciate your 5-star review, thank you so much! We are so glad to hear that both Jenny & Elise were able to get you taken care of in the best way possible, as we expect nothing less. Enjoy your new vehicle, and please let us know if you have any questions!

May 02, 2018

2015 BMW M4 Elise was very quick to reply and was very helpful and easy to work with. Being from out of town, the team was very accommodating from the very beginn More

by mauricio.gemignani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Garrett, Elise Delage
May 03, 2018 -

Principle BMW of San Antonio responded

Hi Mauricio! Thank you for taking the time to leave a review! We are so happy to hear you had an great experience with Elise--she is an awesome teammate and we are lucky to have her! We also hope you love your new M4 and come back and see us anytime. Take care!

May 02, 2018

Very professional. Even brought car to my wife’s business Awesome experience. Even brought car to my wife’s office for her to test drive George was especially helpful. Would highly recommend. Great place. Gre More

by brad_marcum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George
May 03, 2018 -

Principle BMW of San Antonio responded

Hi Brad! We are ecstatic to hear you had such an awesome experience--thank you for your review! We always aim to go above & beyond with our customer service, so it was no big deal to bring the car by to let her try it. We hope you love your new vehicle and stop by sometime soon!

May 02, 2018

Best experience so far! We walked with the intention of just looking to see a vehicle we loved and ended up getting a great deal. Great customer service and pretty quick proc More

by celia_araujo_btx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Garcia
May 03, 2018 -

Principle BMW of San Antonio responded

Hello Celia! Thank you so much for stopping by and leaving a review--we truly appreciate it! So glad to hear you had an excellent experience with Yvonne, as we expect nothing less. Please enjoy your new vehicle and let us know if you have any questions!

May 02, 2018

Awesome Staff The entire staff at BMW was great! From the front staff all the way to finance, I was given the full attention and treated like a person instead of j More

by JOE.SOLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Wright, Elise Delage
May 03, 2018 -

Principle BMW of San Antonio responded

Hi Joe! Our awesome staff plays a huge role in our success, and we are so glad to hear they continue to do amazing work. Our customers are never just another dollar, so never hesitate to stop by to ask questions or just to chat! We appreciate you taking the time to leave a review--thank you so much!

May 02, 2018

very professional. Had a great salesman that helped me find the correct car for me, very professional. Overall had a great experience and would highly recommend this dea More

by omv2033
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Lopez
May 03, 2018 -

Principle BMW of San Antonio responded

Hi there! We are thrilled to hear you had such a wonderful shopping experience with Robert, as customer service is our highest priority! Thank you for your review & recommendation--we appreciate you and hope you love your new vehicle!

May 02, 2018

Great Coach was great. He really helped me get my vehicle. He ensured that I got the best possible trade value for my old vehicle and held the one I was int More

by sokafab1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Wright
May 03, 2018 -

Principle BMW of San Antonio responded

Hi there! Hope you are loving your new vehicle! It sounds like Johnny did an excellent job in finding the right car for the right person--we are very lucky to have him. Please let us know if you ever have any questions, and feel free to stop by anytime!

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