Principle BMW of San Antonio

Excellent service department they are very accommodating the service advisor was pleasant to speak to the service advisor was pleasant to speak to More

My service advisor Andrew Hanna was very helpful and kept me informed on the process and status of my vehicle service. me informed on the process and status of my vehicle service. More

Seems there's no quality assurance check on my vehicle after being serviced! Had my vehicle returned several times for maintenance not being done completely and not being done fully. I will not return to after being serviced! Had my vehicle returned several times for maintenance not being done completely and not being done fully. I will not return to Principal BMW of San Antonio to have my vehicle serviced again. More

wait time for service on my front brake pads was sufficient. Tracking quote received while waiting indicating needed service done previously this year was required again. I am still awaiting a foll sufficient. Tracking quote received while waiting indicating needed service done previously this year was required again. I am still awaiting a follow up email with details regarding the parts that were replaced this year and what service actually needs to be completed. More

The service process was fairly easy going for a first-timer drop-off/loaner vehicle exchange. I especially liked the video the service tech provided, showing me wear and tear items and their curren first-timer drop-off/loaner vehicle exchange. I especially liked the video the service tech provided, showing me wear and tear items and their current levels. More

Excellent response to all concerns. and very customer focused. Efficient in delivery of service. Highly recommend. and very customer focused. Efficient in delivery of service. Highly recommend. More

Principle BMW of San Antonio is a well-run machine! I’ve leased 4 vehicles over the years - the inventory is impressive and the service department exceeds my expectations each time I visit! The servi I’ve leased 4 vehicles over the years - the inventory is impressive and the service department exceeds my expectations each time I visit! The service advisors are responsive, professional and always helpful! I’m a fan! More

Excellent service advisor. Timely service. Easy to obtain appointment. Clean facility. Comfortable waiting room. Etc. Timely service. Easy to obtain appointment. Clean facility. Comfortable waiting room. Etc. More

The rating is for the tactics used by the used car sales manger. Took almost 2hrs of sitting down and going back and forth with the sales assistant to the sales manager to reach a price. Couldn’t come to an manger. Took almost 2hrs of sitting down and going back and forth with the sales assistant to the sales manager to reach a price. Couldn’t come to an agreement. Only $500 off and we would have bought. Informed them that we’d think about their last price provided over the weekend and get back to them Monday. On Monday 9am we asked if they could come down that $500. They took 4hrs to reply, then increased the price another $1000, stating Saturday’s price was a one time offer. Which was never mentioned on Saturday. Poor customer experience. More