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Principle BMW of San Antonio

San Antonio, TX

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Employees
Reviews
Vehicles
4.6
1,593 Reviews
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15507 I-10 West

San Antonio, TX

78249

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Showing 1,593 reviews

October 08, 2025

Principle has great customer service. Their communication and upbeat attitude make for a pleasant experience. More

by Marthe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Pantoya
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Oct 11, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 07, 2025

Our sales person was great, Adam Castillo. Took time to make us welcome, demonstrate car features and even followed up with us following purchase. More

by Donna Ostrom
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adam castillo
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Oct 11, 2025 -

Principle BMW of San Antonio responded

Hi Donna, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 01, 2025

I was very pleased with the personal touch, and Chidubem was great at keeping me updated through the service process. He was very prompt in giving me an ETA on things and provided several options for parts More

by Ken Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chidubem Chukwu
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Oct 05, 2025 -

Principle BMW of San Antonio responded

Hi Ken, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Principle BMW of San Antonio. We can't wait to see you again, have a great day.

October 01, 2025

Had a great experience and Gabrielle was an integral part of that experience, much so that I would recommend my friends and family to use this service. More

by Muniza64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabrielle
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Oct 01, 2025 -

Muniza64 responded

Gabrielle DeLuca

Nov 13, 2025 -

Principle BMW of San Antonio responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 30, 2025

Very courteous, kept their word on delivery of new vehicle. Rep Biju was very helpful in locating my new car More

by leeepina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Biju
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Oct 04, 2025 -

Principle BMW of San Antonio responded

Leeepina, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Principle BMW of San Antonio. Please don't hesitate to reach out if there's anything additional we can do for you.

September 27, 2025

Good service bit macanic never updates the next oilchange on screen but that's it More

by fcovillarreal60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
3.0
This rating includes all reviews, with more weight given to recent reviews.
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September 26, 2025

Great support and personable support by Rene and whole team at the dealership. They made the buying process as reasonable as possible, addressed all our concerns, and met our desires. Highly recommended More

by Crfpogo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Gonzales
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Oct 29, 2025 -

Principle BMW of San Antonio responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Principle BMW of San Antonio! Thanks again for the recommendation, and have an amazing day!

September 24, 2025

Perfect service , Mr C did a great job provided us information so we can have transportation to go home. What a fantastic guy y’all need to keep him. More

by Charles18b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chubum
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Oct 29, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 24, 2025

Good experience and I enjoyed the customer service provided by the knowledge the sale's lady provided. More

by SPORTY SPICE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2025

Excellent service and selections of cars, just recently purchased my 6th BMW . I love them. New facility is superb .Don Wilkinson is my go-to guy for great sales and service More

by uvadoc1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Wilkinson
Report | Print
Oct 29, 2025 -

Principle BMW of San Antonio responded

Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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