Principle BMW of San Antonio

Coach was excellent. Excellent service, fair pricing. Would recommend this to any other person. Coach was an excellent sales person and assisted me in a fair and quick man Excellent service, fair pricing. Would recommend this to any other person. Coach was an excellent sales person and assisted me in a fair and quick manner. Coach stated late late to assist More

New car We we're very impressed with how helpful everyone was and how great of a job they did, we will continue to visit the dealership for many years to come We we're very impressed with how helpful everyone was and how great of a job they did, we will continue to visit the dealership for many years to come. More

2018 X3 We were very happy with our experience leasing a 2018 BMW X3. Customer service was good. Elise did a great job getting us what we wanted and the pri We were very happy with our experience leasing a 2018 BMW X3. Customer service was good. Elise did a great job getting us what we wanted and the price we were willing to pay. More

Beyond my expectations Thanks Lisa Robinson for your help,support and your professionalism. Awesome experience thanks one's again for everything. Looking forward to my next Thanks Lisa Robinson for your help,support and your professionalism. Awesome experience thanks one's again for everything. Looking forward to my next BMW 2021. More

Beyond the call of duty. After searching in Houston for the right vehicle, I spotted the perfect one, but online in San Antonio. I contacted BMW of San Antonio via there onlin After searching in Houston for the right vehicle, I spotted the perfect one, but online in San Antonio. I contacted BMW of San Antonio via there online option and Justin responded. The entire purchase was done via the phone and online. He even drove the car to Houston on a Sunday during a rain storm to deliver it to me. I'm completely happy with the whole process and I love my new to me 428i. More

Nothing short of Amazing Jared was very helpful and patient with me through this process. I was extremely blessed to have him as my car salesmen. When I left my remote in my o Jared was very helpful and patient with me through this process. I was extremely blessed to have him as my car salesmen. When I left my remote in my old car he helped me retrieve it. My recent visit to have the car serviced he went out his way to take care of me when I reached out to him. We need more Jared’s in the world. I normally don’t write reviews or do surveys but I felt compelled to share how awesome of an asset you have with BMW More

Awesome My experience at BMW was above and beyond my expectations, my sales representative was very friendly as well as knowledgeable. My financial representa My experience at BMW was above and beyond my expectations, my sales representative was very friendly as well as knowledgeable. My financial representative was very pleasant and professional, he worked very hard to get the deal that I requested. I would refer all of my friends and co workers to BMW. More

brutus 2018 I love my car. it is a pleasure every day I get to drive him. I look forwards everyday when I have to get in him to drive to work I love my car. it is a pleasure every day I get to drive him. I look forwards everyday when I have to get in him to drive to work More

... not worth it I purchased a "certified" pre-owned X5 with around 35-40k miles approximately 10 months ago. I've loved it up to this point. After driving it for ap I purchased a "certified" pre-owned X5 with around 35-40k miles approximately 10 months ago. I've loved it up to this point. After driving it for approximately 10 months, I received a drivetrain warning and called the dealership immediately asking for service. They pushed back on me taking it in, saying there was no way they could fit me in the schedule soon. After I explained the situation again and reiterated that my car was stuttering with a drivetrain warning, they admitted my car the next day. Fast forward about a week, I receive a call saying that my car was ready for pick-up. I cut my schedule off early and made my way to the dealership in the evening to pick up my car. It still has the same issue when I drive it out. U-turn. They give me a better loaner (not sure why), though it still isn't close to having my car back. Two weeks later (+ a little more), I hear back from Ryan. Apparently I need to replace all of the spark plugs for $775. My research indicates that spark plugs have a lifetime of around 100,000 miles. My car has about half of that. So, to summarize, I bought a vehicle that is "certified" by BMW, I drive it for around 10 months, and I now have to shell out $775 before tax to make the engine function properly. Oh, and it took them over 2 weeks to come to this conclusion. Yes, it is my fault - I should have read the paperwork. However, I have been out of my vehicle for 2 weeks for them to make a very simple diagnosis of spark plug replacement. There is also no guarantee that it will fix the issue (they didn't get it right the first time). I don't have any confidence in this process. Do your research, folks. Figure out what "certified" means. It doesn't mean that basic components will function (or be covered under warranty). You could also go weeks without your vehicle. I'd encourage you to spend less on an "un-certified" vehicle. More

great service Great help from this team. very knowledgeable staff that helped me purchase a car here. Biju went out of his way to close the deal with me. Great help from this team. very knowledgeable staff that helped me purchase a car here. Biju went out of his way to close the deal with me. More