Principle BMW of San Antonio

Sales person was not honest Sales person ran my husbands credit report and came back with a 0 down, only $371 a month payment... the sales person calls my husband to tell him th Sales person ran my husbands credit report and came back with a 0 down, only $371 a month payment... the sales person calls my husband to tell him that the vehicle had a recall for the airbag and that it to be fixed and if it was ok to get the car in the afternoon. A couple of hours later salesman calls and says the car is not approved...!!??? More

Vehicle Service Called BMW of San Antonio to ask questions about recall service. Person that answered phone could not answer my question and told me that service man Called BMW of San Antonio to ask questions about recall service. Person that answered phone could not answer my question and told me that service manager would call back. Two days later no call back. To be fair, this is my fifth BMW and I have had my cars serviced there with good results. The problem has been consistently not getting call backs when I am told I will receive a call even to schedule repair appointments. Part of the satisfaction of owning a BMW is receiving good service which is partly lacking here. Called BMW in Austin and received a call within an hour. More

Good dealership Used Purchase Good dealership. Works with you. Robert Sylva was my sales person. Very approachable easy to work with. Simple approach. Thanks Robert, good work enjo Good dealership. Works with you. Robert Sylva was my sales person. Very approachable easy to work with. Simple approach. Thanks Robert, good work enjoyed it. More

Excellent Customer Service The customer service from Victor Garcia at BMW was outstanding. Victor was knowledgeable and patient and guided me thru the whole process. I would rec The customer service from Victor Garcia at BMW was outstanding. Victor was knowledgeable and patient and guided me thru the whole process. I would recommend him to anyone interested in buying a BMW/car. Overall best car buying experience that I have had. More

Granddaughters first car We had been looking at several dealership for a car for my granddaughter. Those experiences were not pleasant. My granddaughter thought car salesmen We had been looking at several dealership for a car for my granddaughter. Those experiences were not pleasant. My granddaughter thought car salesmen were too pushy. Fortunately for us We found a car listed on the internet at BMW San Antonio. We met with salesman Steven Page. Our experience could not have been any better. Steven was very helpful and insightful salesman who truly seemed interested in our situation. He immediately put my granddaughter at ease and made the experience a joyful and experience. I have bought many cars before and have never said that about any dealership. We also met with Sales Manager Taylor Garrett and experienced the same thing, helpful, attentive and interested. I would highly recommend and have been recommending to my colleagues to go by and pay BMW San Antonio a visit. A caring, helpful and pleasant dealership that went, way out of their way, to take care of my granddaughter and me-the customer!!! Thank you so much, I am greatly appreciative of your service and professionalism. More

Best Car Buying Expierence Ever! My 5 star rating is based on the exceptional service provided by Anisia. This was by far the best car buying experience I have ever had. Anisia liste My 5 star rating is based on the exceptional service provided by Anisia. This was by far the best car buying experience I have ever had. Anisia listened to exactly what I wanted, worked around my schedule, and made the process as painless as possible. I am completely satisfied with my purchase and the entire experience. Based upon the incredible experience Anisia provided, I will definitely be a long time customer of BMW of San Antonio. I will also be referring my friends and family to BMW of San Antonio because I am confident they will be blown away with the attention to detail and service that Anisia provides. More

New BMW 528i purchase Outstanding experience at BMW San Antonio. It is usually a tedious process to buy a vehicle, but that was not the case this time. My sales representat Outstanding experience at BMW San Antonio. It is usually a tedious process to buy a vehicle, but that was not the case this time. My sales representative, Biju, was professional, knowledgeable and considerate of my time. I've owned many high end cars; Mercedes, Porsche, BMW, Infiniti, Lexus... This was by far the best and will keep me coming back to BMW San Antonio. I just completed my first service visit and that side of the dealership is also excellent. Jose and Westin took great care of me and exceeded all my needs. I highly recommend this dealership. More

Lost tax papers I lost my tax papers for the car I recently bought and Mr. Biju Pillai was very helpful. He went out of his way to obtain the papers and he called dif I lost my tax papers for the car I recently bought and Mr. Biju Pillai was very helpful. He went out of his way to obtain the papers and he called different offices in order to send me the papers. He's been very helpful and very efficient. More

I'm Just Window Shopping "I'm just window shopping…" That was my response when Mr. Biju Pillai approached me at BMW of San Antonio to ask what had caught my eye. I was looking "I'm just window shopping…" That was my response when Mr. Biju Pillai approached me at BMW of San Antonio to ask what had caught my eye. I was looking at SUV's. At the time my current vehicle was getting old and up there in the milage department. Biju was polite and friendly and took the time to talk to me about what I was in the market for. I was still, "just window shopping". Then he brought my attention to a beautiful Space Grey X3, it had all the bells and whistles that I was looking for. And… it was a few thousand dollars less in cost than the original vehicle on which I had my heart set. We had only to take it for a test drive and I was captivated. But, remember, I was just window shopping. I had been toying with the idea of trading in my car and getting into something newer and a little prettier. Biju seemed to have read my mind. He walked me through the buying process as thought he was teaching me the steps of a dance. It was fun and exciting and a little bit nerve wracking! Was I really about to take the plunge? After all, I was just window shopping. Biju articulated the value and aesthetics of this beautiful machine with such a strong sentiment, that I became a convert. So on a somewhat lazy Saturday afternoon, I had the best experience in purchasing a vehicle. The entire team was courteous and wonderful, but it was Biju that went the extra distance to make sure that I left happy. On a somewhat lazy Saturday afternoon, when I was just window shopping, I ended my day with a drive home in my BMW X3! More

Not helpful Prices advertised are "set price" yet they want to charge a $5000 tax on a car that is under $30k! Ridiculous. I do not recommend this dealer for more Prices advertised are "set price" yet they want to charge a $5000 tax on a car that is under $30k! Ridiculous. I do not recommend this dealer for more reasons that one. Don't waste your time! More