Principle BMW of San Antonio

Ricky Barrow- Service I can not say enough good things about Ricky Barrow. He has been extremely helpful on multiple occasions. He responds to phone calls and texts almost I can not say enough good things about Ricky Barrow. He has been extremely helpful on multiple occasions. He responds to phone calls and texts almost immediately, he responds even on his day off. He helped me by carrying an old battery to the service desk to get a new one. He explains all service costs if applicable, and has kept me informed on a daily basis on the progress of repairs. I will wait to schedule an appointment with him when he is available. Ricky is a true professional. More

Zach Bott was an excellent salesman! Not only did Zach help me buy the car of my dreams, he helped me ship it during my time of need. I was affected by Hurricane Harvey, and was on the qu Not only did Zach help me buy the car of my dreams, he helped me ship it during my time of need. I was affected by Hurricane Harvey, and was on the quest to find the perfect car, when I came across "the one" at BMW of San Antonio. Mr. Bott never hesitated to answer any question, or to give me the best advice. Even on his days off or after hours, he would try his best to reach me, which shows his true passion for his career. If you are thinking about purchasing your next vehicle, or even just looking at one, speak to Zach. He will definitely give you the best information, and will make the process 100 times easier. More

TOP of her Game in Sales Elise Delage made buying my new BMW a dream experience! She is personable, professional and knowledgeable. If you are in the market for a great deal a Elise Delage made buying my new BMW a dream experience! She is personable, professional and knowledgeable. If you are in the market for a great deal and someone to make buying your new car an easy transition, Elise is your girl. More

Had a great experience We had a great car shopping experience. Justin was very professional and knowledgeable about the BMW products. We will come here for all our vehicle n We had a great car shopping experience. Justin was very professional and knowledgeable about the BMW products. We will come here for all our vehicle needs. More

Jared Coronado 👍👍👍👍 When needing a vehicle Jared Coronado made it easy for me he made me comfortable without pressuring me was a funny guy laid-back cool but profession When needing a vehicle Jared Coronado made it easy for me he made me comfortable without pressuring me was a funny guy laid-back cool but professional . I recommend we needing a vehicle see this guy He will do everything to help you out and walk out with a vehicle .very friendly .👍 Thank you Jared . My wife and I really enjoy our new vehicle keep up the good work .Thanks !!!! More

Here's to you, Mrs. Robinson! Lisa Robinson made our entire buying experience pleasant and memorable. She is refreshingly down-to-earth and upfront that it was quite easy to relax Lisa Robinson made our entire buying experience pleasant and memorable. She is refreshingly down-to-earth and upfront that it was quite easy to relax and enjoy acquiring our BMW 320i. Thank you, Lisa, and thanks to the rest of the team at BMW of San Antonio! Dave and Doris H. More

Great experience I had an excellent experience working with Biju Pillai and Angad Chhina this weekend. It was our first time getting a car and we had lots of questions I had an excellent experience working with Biju Pillai and Angad Chhina this weekend. It was our first time getting a car and we had lots of questions. They not only stayed till 10:30 on a Friday night but were extremely patient answering all our questions and making sure that we left satisfied. Biju is an absolute gem to work with, his enthusiasm and admiration for BMW made us so excited to drive the "ultimate driving machine." And the cars truly are---it's incredible the difference that comfort, eco, and sports mode brings---it truly is a luxury car. He also went above and beyond to find a car that suited all our needs in our price range which was extremely helpful. Angad was extremely patient and kind which made our experience at BMW of San Antonio the best. I highly recommend both of them for their excellent service and kindness. More

Absolutely HORRIBLE!! This is absolutely the worst dealership we have ever encountered!!! Don't buy a car here!! Go to Austin or anywhere else!! Ever since the daughter too This is absolutely the worst dealership we have ever encountered!!! Don't buy a car here!! Go to Austin or anywhere else!! Ever since the daughter took over this dealership it's horrible! Service guys don't call you back. I kept calling a service guy over and over he kept telling me "there are no cars available." He never set me up with an appointment or anything. He would tell me "I'll call you this afternoon" and then nothing... this happened countless times. After 2 weeks of this I finally called BMW and talked to a manager and he got me a car that night. BMW's are awesome cars, but a lot does go wrong with them. You are going to be in the service dept. a lot, so you have to have a good one. The only person at this dealership that will go out of their way for you is William in Mini(service). BMW side is awful! Sales people don't call you back(Mini sales either). You would think they would want to sell you a car. We have bought 2 cars(1 Mini, 1 BMW) now out of state. Getting ready to buy our 3rd and thought we'll give them one more chance. Well, no they haven't changed. No return phone call. They may not care about losing 3 car sales because they are so busy. May not seem like a lot, but imagine all the other people they have lost, due to the same thing. I could go into a long list of things that has happened, but this was the last straw. Things probably won't change once they move over to their new location... this obviously all streams down from the management and above. From experience, most of the good comments on here they give them some incentive to post it More

The Service Department at BMW of San Antonio is HORRIBLE! My car broke down and I brought it to BMW of San Antonio for service. My car was towed to the dealership Tuesday morning and left there to be worked o My car broke down and I brought it to BMW of San Antonio for service. My car was towed to the dealership Tuesday morning and left there to be worked on. I received 2 calls that morning so they can inform me about my car. I was told that by Wednesday the car should be done by my advisor named Eric. Wednesday came around and at 3pm, I called my advisor several times and finally left a voicemail. I NEVER received a call back that day. On Thursday, I called several times again around 8am, 12pm, 3pm, and 5pm and left more voicemails. NEVER got a call back or an update on my car. On Friday, I called several times again and left more voicemails and I NEVER received a call from anyone. Since I am a student at the UT Health and Science Center School of Dentistry, I am in class from 8am - 5pm Monday through Friday. This allows absolutely zero time for me to drive up to the dealership to complain. Luckily on Friday, I finished my test early and drove to the dealership to ask about my car. I talked to the service manager Phillip Rosales and told him my situation with Eric. After complaining, he told me the car is not ready but it would be done Saturday at 2pm. He also told me he would update me personally on Saturday. On Saturday around 4pm, I still received no calls or text and I had to call several times to speak to someone who knew if my car was finished or not. FINALLY the cashier for the service department checked on the status of my car and told me it was ready to go. This is the WORST SERVICE ever! I do not expect much from them, but I do expect a returned call to update me on my car status. More

Simply the BEST! After working with a multitude of dealerships in Houston, I made the decision to drive to San Antonio for my car because the customer service, selecti After working with a multitude of dealerships in Houston, I made the decision to drive to San Antonio for my car because the customer service, selection, and pricing at BMW of San Antonio was THAT good. Miguel in new car sales is professional, knowledgable, helpful, and kind. I couldn't ask for a better experience. Highly recommend. More