Principle BMW of San Antonio

The Service Department at BMW of San Antonio is HORRIBLE! My car broke down and I brought it to BMW of San Antonio for service. My car was towed to the dealership Tuesday morning and left there to be worked o My car broke down and I brought it to BMW of San Antonio for service. My car was towed to the dealership Tuesday morning and left there to be worked on. I received 2 calls that morning so they can inform me about my car. I was told that by Wednesday the car should be done by my advisor named Eric. Wednesday came around and at 3pm, I called my advisor several times and finally left a voicemail. I NEVER received a call back that day. On Thursday, I called several times again around 8am, 12pm, 3pm, and 5pm and left more voicemails. NEVER got a call back or an update on my car. On Friday, I called several times again and left more voicemails and I NEVER received a call from anyone. Since I am a student at the UT Health and Science Center School of Dentistry, I am in class from 8am - 5pm Monday through Friday. This allows absolutely zero time for me to drive up to the dealership to complain. Luckily on Friday, I finished my test early and drove to the dealership to ask about my car. I talked to the service manager Phillip Rosales and told him my situation with Eric. After complaining, he told me the car is not ready but it would be done Saturday at 2pm. He also told me he would update me personally on Saturday. On Saturday around 4pm, I still received no calls or text and I had to call several times to speak to someone who knew if my car was finished or not. FINALLY the cashier for the service department checked on the status of my car and told me it was ready to go. This is the WORST SERVICE ever! I do not expect much from them, but I do expect a returned call to update me on my car status. More

Simply the BEST! After working with a multitude of dealerships in Houston, I made the decision to drive to San Antonio for my car because the customer service, selecti After working with a multitude of dealerships in Houston, I made the decision to drive to San Antonio for my car because the customer service, selection, and pricing at BMW of San Antonio was THAT good. Miguel in new car sales is professional, knowledgable, helpful, and kind. I couldn't ask for a better experience. Highly recommend. More

My New Vehicle Purchase I would like to Give My Sincere Thanks to 2 Awesome Sales people! Don & Jenny, were both very Professional, Kind & Caring! Always made my Son and me I would like to Give My Sincere Thanks to 2 Awesome Sales people! Don & Jenny, were both very Professional, Kind & Caring! Always made my Son and me as if We Were Their Only Customers! We are very Grateful for Always Making Yourselves Available to us!! I Will recommend both of You to Mu Family, Friends and Strangers!! They Deserve A Huge Bonus!!!!!! More

Excellent customer service by client advisor Jenny De Hoyos Ms. Jenny De Hoyos was an excellent client advisor. She was courteous and professional. She listened to our needs and was quick to respond. She made Ms. Jenny De Hoyos was an excellent client advisor. She was courteous and professional. She listened to our needs and was quick to respond. She made an extra effort to satisfy our expectations. She was efficient and organized. She valued our time and opinion. She made our car buying experience so much easy. We loved loved her service! Thank you so much Jenny! More

LOU GATTI I recently experienced a tire failure on my BMW. Moreover, I was visiting the Medical Center late in the afternoon when the problem surfaced. I called I recently experienced a tire failure on my BMW. Moreover, I was visiting the Medical Center late in the afternoon when the problem surfaced. I called BMW Roadside Service, and they were quick to dispatch a tow truck. Excellent! I anticipated a problem in arranging for a loaner from BMWSA on short notice, and very near the Center's closing time...not to mention rush hour traffic. I called Lou Gatti (Svc. Mgr) for help. Without fail or hesitation, Lou arranged for the delivery of a loaner to my location. Exemplary!! Thank you Lou, and also thanks to your staff who made all this happen. You are the VERY BEST! Rodney Rice More

I LOVE BMW OF SAN ANTONIO; A Family Dealership Great people, the best customer service and awesome automobiles. Thanks to Peter Albarian who is still taking care of me even from his vacation out of Great people, the best customer service and awesome automobiles. Thanks to Peter Albarian who is still taking care of me even from his vacation out of state. Shout out to Jill and Brad Likkey in financing for sealing the deal. True customer service like the old days. This is an awesome group of people who care about the clients needs and wants. I had four people help trying to help me on my last visit and I already purchased a car. Wow is all I can say. Love you guys 😀 More

My best car buying experience ever My 5 star rating is based on the exceptional service provided by Biju Pillai This was by far the best car buying experience I have ever had. Biju Pill My 5 star rating is based on the exceptional service provided by Biju Pillai This was by far the best car buying experience I have ever had. Biju Pillai listened to exactly what I wanted, worked around my schedule, and made the process as painless as possible. I am completely satisfied with my purchase and the entire experience. Based upon the incredible experience Biju Pillai provided, I will definitely be a long time customer of BMW of San Antonio. I will also be referring my friends and family to BMW of San Antonio because I am confident they will be blown away with the attention to detail and service that Biju Pillai provides.Thank you so much, I am greatly appreciative of your service and professionalism. More

Jerry Aguilera I have purchased 3 new cars over the last few years with the assistance of Jerry Aguilera and I cannot say enough great things about him as well as th I have purchased 3 new cars over the last few years with the assistance of Jerry Aguilera and I cannot say enough great things about him as well as the BMW dealership of San Antonio. Jerry has been instrumental in all of the sales! He exceeds the standards with his overall knowledge of BMW as well as his exceptional customer service skills. My scheduled maintenances with all of my vehicles have been hassle free....drop off car and leave with a loaner....or they will take/pick up from work. I have yet to have a negative experience with this dealership and highly recommend BMW of San Antonio....as well as Jerry Aguilera to others!!! More

Justin Cruz My husband and I recently purchased our second BMW on (8/30/2016). Jay Cruz was our advisor and I have to say that he could not have been more pleasan My husband and I recently purchased our second BMW on (8/30/2016). Jay Cruz was our advisor and I have to say that he could not have been more pleasant, professional, knowledgeable and efficient! This was hands down the most stress-free car buying experience we have ever had. Jay was on top of his game no matter what questions we had. Our car had a slight problem we noticed after driving it home 170 miles away and Jay responded immediately and advised us how to handle getting it serviced at home (which was corrected promptly). He then followed up to ensure the problem was addressed. I would highly recommended Jay Cruz to anyone looking to purchase a BMW. He is an asset to the company and was a pleasure to work with. (Mark and Teri Sanchez, Corpus Christi, Texas) More

Excellent Customer Service for Vehicle Service I will confidently recommend this dealership to all my friends. Ricky Barrow, my service advisor made this experience a very positive one from beginni I will confidently recommend this dealership to all my friends. Ricky Barrow, my service advisor made this experience a very positive one from beginning the end. He was very professional, personable, paid attention to every detail, communicated well. He facilitated the repairs by proficiently dealing with my extended warranty company. The location is less than desirable/accessible and the receptionist appeared less than competent (hung up on me the first time I called, and asked the same questions already answered). However, the customer service received from Ricky and the quick turn around on the repairs made up for the inconvenience. As far as the completed repairs, I am unable to confirm or deny the quality of workmanship....only time will tell. More