Principle BMW of San Antonio

An experience in purchasing a car like I have never had I purchased a BMW at BMW of San Antonio last month and found this dealership to be exceptional. I initially made contact through their website and rec I purchased a BMW at BMW of San Antonio last month and found this dealership to be exceptional. I initially made contact through their website and received a reply from a sales agent, Frank Jiang, within an hour. I then set up a test drive for the upcoming weekend. Being my first BMW, I had emailed that I wanted to drive both the normal version and the diesel version, as well as see all of the three sport trim variants and the external colors. I also wanted to hear the sound system in a car with standard sound and one with upgraded sound. I am a fairly compulsive person and I know that this would take up a substantial amount of time but when I arrived Mr. Jiang had everything mapped out to maximize efficiency. Yet he allowed me as much time as I wanted so that I never felt rushed. At the end of the test drives we ended up deciding that placing an order was probably the best way to get a car with the options I wanted. When I got home I researched a fair market value for the car and proposed this offer via email. I always hate negotiating the purchase price of a car and try to do my homework to make a fair offer. Mr. Jiang responded within 24 hours and we had a deal. After signing the purchase order and placing a deposit, I was pleasantly surprised to see how much Mr. Jiang stayed involved. He sent me the official order that went to the BMW factory to verify the option list was accurate. He assisted me with getting set up on the BMW website so that I could then trace the car through its manufacture and shipping. Also, at least once a week, I received an e-mail from him to let me know of the car's status. The car arrived on a Thursday and we set up Saturday for the delivery. When I saw the car for the first time, it had just been recently tinted. I found a few tiny pinpoint bubbles in the tint on one window. Within an hour Mr. Jiang made arrangements so that the person that did the tinting was there and they replaced the tint on that window. I was amazed at how responsive they were to immediately correct this. For me, this was a very good sign of the quality and integrity of a dealership. When little things go wrong, which can always happen, how a company responds speaks volumes. One other pleasant surprise was signing ownership documents. I have been accustomed in other car dealerships to spending over an hour with someone that tries to talk me into extended warranties, etc. Then they fill out the documents there while I wait. At BMW of San Antonio, I was in and out in ten minutes. All the documents were filled out in advance as much as possible. The person asked me how long I plan to keep the car and I answered four years. He said if I was interested in an extended warranty they have those but the car warranty will cover me for the time I plan to own the car. Done. No hard sell. Just a quick offer of what was available. Since I took delivery, I have actually had two follow phone-calls and e-mails from Mr. Jiang to see how things were going and did I have any questions. I have purchased cars all my life and have never had a salesman follow through to this extent. In summary, I love this car. It is incredible. Purchasing it at BMW of San Antonio with Frank Jiang as my salesman was the most professional and exceptional experience I have ever had in buying a vehicle. I felt they treated me as if my time was valuable, were highly organized and professional, fair, responsive to making things right. I rarely write reviews ... only when things are really bad .. or really positive. Then at those times I do like to share my experience for others. Marty Reynolds, M.D. More

Great service Lou did a great job, found took care of problem quickly. Very professional and prompt. Explained everything went the extra mile to make us happy Lou did a great job, found took care of problem quickly. Very professional and prompt. Explained everything went the extra mile to make us happy More

Best BMW dealership! I want to start by saying that BMW of SA is simply the BEST! After buying my first BMW from a private party, i started taking my car to BMW of SA fo I want to start by saying that BMW of SA is simply the BEST! After buying my first BMW from a private party, i started taking my car to BMW of SA for their scheduled maintenance and was more than impressed with their attentiveness and great customer service! I moved to Houston later on and decided it was time to purchase a new car. After checking with the local Houston BMW dealerships, i decided to contact BMW of SA to browse for my new car. I had the pleasure of working with Vanessa Kahn who was extremely helpful and knowledgeable answering all my concerns/questions. She kept me updated through the whole process as i custom ordered my new car. Once my car had arrived, she offered to deliver the vehicle to Houston (which was not necessary) and took the time to show me all the features of my new car upon delivery. To this day, i still try to coordinate my cars' maintenance with my visits to SA due to their phenomenal customer service! Thank you Vanessa and BMW of SA Team! Jonathan R More

Amazing service & quick answers My experience with BMW of San Antonio has been so amazing. Honestly! I felt very taken care of all around. I highly recommend Vanessa Khan if you deci My experience with BMW of San Antonio has been so amazing. Honestly! I felt very taken care of all around. I highly recommend Vanessa Khan if you decide to go there. She really made me comfortable with the entire process since I'm very new to it. Throughout the buying process she was quick with responses to my questions & very proactive with any concerns I had. I felt like she was one of my girlfriends! As a result, I found the perfect fit for me & I'm so grateful. Also my service advisor Albert was such a huge help! Anytime my car needed to be looked at for general issues or just an oil change, he was fast & very efficient with getting me a rental so I was never left without a vehicle. I ask a TON of questions so just his patience & genuine kindness really impressed me. All around a great experience from my first purchase, and now that I'm looking into my next, this was a great reflection of why I'm so happy & going forward with another purchase with this dealership. More

very satisfied while looking around for a BMW, this dealership was the one who made me feel most comfortable. great selection, variety and customer service was ver while looking around for a BMW, this dealership was the one who made me feel most comfortable. great selection, variety and customer service was very good. I highly recommend this dealer when looking for a BMW. More

First time BMW buyer. What an experience. I was looking for a nice gift for my wives birthday. For the last few years every time we are in Orange County, CA she has seen people driving the 65 I was looking for a nice gift for my wives birthday. For the last few years every time we are in Orange County, CA she has seen people driving the 650 convertible and said she wanted one of those. So I took her to BMW of San Antonio to look at them. We were greeted 10 feet in the door my Michael King. He then turned us on to Jeff Cartwright who spent a lot of his time letting us drive the 640 then the 650 and the the M6. It was an incredible experience. We decided on the M6. She got the convertible she wanted and I got the performance I wanted out of a car. Then Michael, Jeff and I sat down and started the negotiation on the car. It was pain free. They were more than fair on my trade in and there price for there car. Had to search the country and find the exact car she wanted. They found it and had it delivered to them. The car showed up at 5 pm on a Friday. By the time it went through make ready it was close to 7pm when we picked up. They were closing but once again Jeff took the time to show my wife all the Bells and Whistles the car had and how to use them. Needless to say it was late when we left. The car has a lot of Bells and Whistles Lol........ I would strongly recommend buying a BMW in San Antonio. They know how to take care of business. I will do business with them for years to come. More

Choose BMW San Antonio over BMW Austin I live in Austin but I had driven all the way to San Antonio to get my BMW. First, I like doing business with Tim and Michael, who I think were more p I live in Austin but I had driven all the way to San Antonio to get my BMW. First, I like doing business with Tim and Michael, who I think were more professional and polite than the sales persons in BMW Austin who I had contacted, second, the price is much better. More

First fime bmw buyer, great experience Loved working with Kevin and his team at BMW San Antonio, he made everything quick and simple, fair numbers on both ends. I will be returning to buy m Loved working with Kevin and his team at BMW San Antonio, he made everything quick and simple, fair numbers on both ends. I will be returning to buy my next car from Kevin. More

A better new car buying experience I was looking at a BMW in Austin and wasn't thrilled with the attitude I was getting, On a lark I looked on line at what BMW of San Antonio had and th I was looking at a BMW in Austin and wasn't thrilled with the attitude I was getting, On a lark I looked on line at what BMW of San Antonio had and they had a couple of cars that were what I was looking for. I sent an email at 9:00 at night indicating a car of interest and by 10:00 Kevin Clarke sent me the info on the car and the "guaranteed price". The price was far better off the bat then what I was offered in Austin on a similar model. I was concerned this might be a used or demo car rather than new, and asked Kevin to call me in the morning. Right on time Kevin called and told me it was a new car and this was a "guaranteed" price. Not being familiar with the dealership I was still concerned about bait and switch - so I drove down there, Kevin showed me the car I wanted and said here is the price we promised you...we negotiated a bit on the trade as I expected we would, but they were reasonable and we made the deal - in out no hassles and they kept their word. Kevin was great to deal with, patient, thorough and when we were done spent a lot of time going over all the features etc. No hassles no problems, little pressure and a fair deal and great car buying experience. As I told them when leaving, will send my friends in Austin and Houston to San Antonio to see Kevin - well worth the drive and the experience. And ask for Kevin. More

Extremely satisfied! I have been dealing with this dealership for many years and I continue to be impressed. Everyone is fantastic! The individuals in sales, service, fi I have been dealing with this dealership for many years and I continue to be impressed. Everyone is fantastic! The individuals in sales, service, finance, the parts department, and even Lisa in the title department, went out of their way to ensure my satisfaction and happiness. I recommended BMW and this dealership to my mother and she bought a car, too! Kudos!! More