Principle BMW of San Antonio

This was by far the best car buying experience I have ever had. No pressure, fair trade offer (the first offer), friendly staff. Kevin was extremely helpful, accommodating and professional. I would re ever had. No pressure, fair trade offer (the first offer), friendly staff. Kevin was extremely helpful, accommodating and professional. I would recommend this dealership/salesman to anyone. More

Started buying process over the phone because I live in DFW area. Within hours we had closed the deal. Made plans to be picked up at airport. They picked me up with no hassle. Got to dealership & bought t DFW area. Within hours we had closed the deal. Made plans to be picked up at airport. They picked me up with no hassle. Got to dealership & bought the car. This whole process was one of the easiest car buying experiences ever. Tim & Michael we're so helpful. Give them a raise they deserve it!!!! More

This was a great experience, no pressure and they truly helped me find the car I wanted. Very professional and friendly, accomodating staff. Would definitely recommend this dealership and specifically my helped me find the car I wanted. Very professional and friendly, accomodating staff. Would definitely recommend this dealership and specifically my sales representative, Tim Navarette. He was extremely helpful throughout the process and even after sale. Great follow up and I am beyond satisfied with the car. Buy your BMW here! More

I live in Houston and was interested in a 528 I that was located in San Antonio. I called the dealership and spoke with Joshua. After that I had to deal with the manager Michael King because Joshua had to located in San Antonio. I called the dealership and spoke with Joshua. After that I had to deal with the manager Michael King because Joshua had to attend a Training. Both of them were very very honest and straight forward. They described the car to me in details. They even went out of their way to take extra pictures and video to show me more of the car. We even negotiated the whole deal over the phone. When I got there, I was expecting a surprise! It was too good to be true. When I arrived, the car was exactly as they described it. I bought the car and then head to Houston? I have been driving the car since Monday, and I am loving it. It is nice to know that their is still some good car dealers out there. I defiantly recommend BMW of San Antonio More

I am very happy with the effort that this dealership went through to find the car I was looking for. They took the time to research and were able to find exactly what I wanted, and had the car shipped to Sa through to find the car I was looking for. They took the time to research and were able to find exactly what I wanted, and had the car shipped to San Antonio as quickly as possible. They kept us well informed through the process. I am enjoying the new car, and will recommend this dealership to friends. Thanks for the great job Josh and Victor!! More

We had an awesome experience with BMW San Antonio...the level of knowledge and professionalism that Tim Navarrete showed was above expectations. After we carefully picked over and went over every little level of knowledge and professionalism that Tim Navarrete showed was above expectations. After we carefully picked over and went over every little detail of our 535i, Tim had it delivered to our house in Austin in perfect condition and up to BMW standards. Keith, the young man who delivered it, was also extremely knowledgeable and patient when it came to going over everything again and programming certain features. We have very high expectations and we appreciate fine quality and service. Tim and Keith of BMW San Antonio delivered. We will be return customers. More

Took my wife's 2011 x3 in for 30k service. Was told by Mike Brehm that the tires were worn and needed replacement. I was quoted $1016, so I told him to have them replaced. He also informed me that th by Mike Brehm that the tires were worn and needed replacement. I was quoted $1016, so I told him to have them replaced. He also informed me that the total service work would take 1.5 hours. The work took nearly 4 hours. Then came the billing. When I went to pay my bill for the tires, the total was suddenly $2026. They had misquoted by showing me the cost of only two tires. I expressed my anger over the mistake and offered no resolution. Several calls to Carlos Cervantes, the apparent service manager, have produced no acceptable results. I received one call from Carlos indicating that he would look into it and get right back to me. That was a week ago, still no call even with several voicemails left for him. BMW North America is supposedly looking into the matter, but I have had no further contact. I own two BMW's and will be hard pressed to ever buy another if this is the kind of service level I can expect. More

It was a pleasure working with Tim Navarrete at the BMW dealership located on Airport Boulevard. I had asked Tim to look for a specific car and two weeks later he found the car of my dreams! The color I wa dealership located on Airport Boulevard. I had asked Tim to look for a specific car and two weeks later he found the car of my dreams! The color I wanted and all the features I had asked for. Purchasing this vehicle was so easy the staff was so helpful and our wait was not long at all. I highly recommend this dealership to anyone who is interested in driving the best car on the market. I was a Lexus fan for many years until I drove a BMW; absolutely no comparison BMW is a totally different driving experience. More

I entered the dealership and was greeted promptly by Jeff. I was very specific about two used cars which I wanted to compare with the intent to purchase one of them. He quickly brought both cars for m Jeff. I was very specific about two used cars which I wanted to compare with the intent to purchase one of them. He quickly brought both cars for me to view. I left the dealership with all my questions answered about both cars. I was provided the "best price" for the car I was most interested in purchasing. After consulting with my husband on the way home, we made a decision. I called Jeff back and made arrangements to test drive the car. He was very friendly and pointed out many features of the car as we drove. Upon returning to the dealership, I met with the finance person, wrote a check and left. The car was prepped and delivered to my house the next morning. Everything from start to finish was accomplished with ease! Car buying was made easy! More

I live 200 miles away from this dealership. After making a deal on an 2012 BMW X5d CPO with the internet manager, and getting a detailed written confirmation from the internet sales rep that the car is in e a deal on an 2012 BMW X5d CPO with the internet manager, and getting a detailed written confirmation from the internet sales rep that the car is in excellent condition, I made the trip to purchase the vehicle. To my surprise the car was not ready – exterior was not washed nor detailed, dead bees I the crevices of the front headlight. Additionally, I discovered cuts and endentation in the rear door panels. The dealer claimed that they never noticed the door panel cuts. The internet manager promised to compensate me for my troubles by paying for my gas (but he never did), repair the door interior damage and deliver the vehicle to my resident for inspection (but he never did), swap the door panels from another vehicle (but could not locate a compatible vehicle). The dealer refused to pay to replace the panels, so I offered to pay for the parts and have the dealer install the door panels. After agreeing at a new purchase price with the additional panel costs – the dealer backed off and refused to honor the agreed upon offer and refused to do the door panels' replacement. This dealer never delivered on any of the promises and handled the sale very unprofessionally! Never do business with this dealership. More