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Principle BMW of San Antonio

San Antonio, TX

4.7
1,409 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,409 reviews

April 29, 2025

I am writing to express my disappointment following my experience on Friday while attempting to negotiate the purchase of a new BMW. As a loyal customer for over a decade, I have always associated BMW wit More

by Candy
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
No
Employees Worked With
Brad Lilley
April 28, 2025

Everyone was kind and professional. Work was done efficiently. I was kept updated on the status of my vehicle More

by letia002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Bell
May 01, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 24, 2025

All representatives are excellent. Mr. John Gamboa is particularly outstanding. He is very knowledgeable and professional. More

by Sophie Ullmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gamboa, John
Apr 27, 2025 -

Principle BMW of San Antonio responded

Hi Sophie, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. We hope you have a great day!

April 23, 2025

Alamd is a great service advisor! Very helpful, knowledgeable, and responsive. If you need help, ask for Alamd Rosario More

by rrdiaz320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alamd Rosario
Apr 26, 2025 -

Principle BMW of San Antonio responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 23, 2025

Always the highest quality work. . everyone is extremely professional and knowledgeable. Michal, my service advisor, is someone I trust for advice and she always keeps me up to date o More

by c.hetzler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michal Boehme
Apr 26, 2025 -

Principle BMW of San Antonio responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 21, 2025

Was met very shortly after my stated appointment time and checked in promptly. Was kept informed throughout the day. All concerns addressed and car was serviced well More

by Rasm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Pantoja
Apr 23, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 17, 2025

Victor was really helpful! I love my new car!! If you ever come here, ask for victor! More

by Yohanes Sandi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Garcia
Apr 20, 2025 -

Principle BMW of San Antonio responded

Hello Yohanes, we're happy you found Victor to be so supportive during your experience here at Principle BMW of San Antonio. We do hope we can be of assistance in the future. Take care!

April 16, 2025

Great service and always so pleasant! Highly recommend and love my service advisor Michal Boehme. More

by saherzik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michal Boehme
Apr 18, 2025 -

Principle BMW of San Antonio responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

April 16, 2025

Superb service department! Holly has handled my Mini’s service since I bought it June 2024. She’s done a great job of keeping me informed of the car’s status every step of th More

by HJAMBO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Bell; Alexandria
Apr 18, 2025 -

Principle BMW of San Antonio responded

Hello, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 14, 2025

I have had the pleasure to work with Ryan Watson in service and he makes every visit easy and most reliable. More

by Lesha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
Apr 16, 2025 -

Principle BMW of San Antonio responded

Hello Lesha, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!