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Principle BMW of San Antonio

San Antonio, TX

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Employees
Reviews
Vehicles
4.6
1,650 Reviews
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15507 I-10 West

San Antonio, TX

78249

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Showing 1,650 reviews

June 27, 2026

Professional, knowledgeable, helpful, and explains in detail what needs to be addressed at the time when in for service. All employees that I have have encountered have been great at their job. More

by Molly's mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Bell
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Jul 01, 2026 -

Principle BMW of San Antonio responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

June 26, 2026

Juan Cantu is outstanding! He made the service experience painless! I appreciated every aspect of my encounter. More

by jbclarkson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
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Jul 02, 2026 -

Principle BMW of San Antonio responded

Hello, we're happy you found our staff to be so supportive during your experience here at Principle Collision Center. Please don't hesitate to reach out if there's anything additional we can do for you.

June 25, 2026

Very professional and quick service on my cars . Thank you so much for everything I will definitely come back More

by Erikawhite1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2026 -

Principle BMW of San Antonio responded

Hi, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 25, 2026

Pleasure to deal with our service writer. Informative and shared everything we needed to know. More

by Redmanbill74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2026 -

Principle BMW of San Antonio responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 24, 2026

Brendon is our “go to” guy in the service department. He is amazing!! We have bought both our x5 and x3 and he has given us nothing but excellent customer service. Highly recommend Brendon, he goes above More

by garzater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Cassil
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Jun 25, 2026 -

Principle BMW of San Antonio responded

Hi, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 23, 2026

Outstanding service thoroughly provided all answers needed to complete the process of purchasing the car I wanted More

by mariefrancoisegibson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yeman Shalabi
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Jun 24, 2026 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 24, 2026 -

Principle BMW of San Antonio responded

Hi, we're happy to hear you had such a positive experience with our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 23, 2026

Our advisor Alam saved the day. His guidance about and stewardship of our BMW X5 was exceptional. More

by dianaidsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2026 -

Principle BMW of San Antonio responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

June 20, 2026

Great service of my BMW x3 SUV. I always enjoy my time waiting in the lounge. Their maintenance work is superior and my vehicle is always returned cleaned and washed. More

by Jack Farmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
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Jun 22, 2026 -

Principle BMW of San Antonio responded

Jack, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Principle BMW of San Antonio. If you have any further questions, please don't hesitate to reach out!

June 20, 2026

Holly is amazing, superior service and communication. Oil change was done quickly and inspection wasnthorough More

by Mosborn78108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly
Report | Print
Jun 21, 2026 -

Principle BMW of San Antonio responded

Thank you for choosing our business, we're happy to hear that Holly provided excellent service and communication during your oil change. However, we apologize for any inconvenience during the inspection and will work to improve in the future. Thank you for your feedback!

Jun 21, 2026 -

Mosborn78108 responded

There is nothing to improve, Holly is fantastic and the inspection was thorough.

June 19, 2026

The service technician was on time, friendly, and efficient. This is the first time I have used this at home curbside service and I will definitely use it again. More

by Kjbutler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2026 -

Principle BMW of San Antonio responded

Hi, thank you for choosing our service! We are thrilled to hear that our technician provided friendly and efficient service. We look forward to serving you again.

Jun 21, 2026 -

Principle BMW of San Antonio responded

Hi, thank you so much for your review! We are happy to hear that our technician provided you with excellent customer service. Looking forward to serving you again.

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