Principle BMW of San Antonio

Paul, the service rep, was 10+! Very personable, honest, friendly. He went above & beyond. Answered all my questions with answers and my inquiries with solutions or suggestions. Very personable, honest, friendly. He went above & beyond. Answered all my questions with answers and my inquiries with solutions or suggestions. Made us feel very comfortable and well taken care of. Best service I’ve received from BMW of SA yet! More

Worst service I ever received in my life. They tcharge me $200 because the back seat seatbelt buckle was broken. I had the extended warranty and they didn’t honor it. I would never ever recom They tcharge me $200 because the back seat seatbelt buckle was broken. I had the extended warranty and they didn’t honor it. I would never ever recommend them or go back to this place. More

Received excellent service from Russell and staff. Car runs and performs flawlessly. Kudo's to team BMW. Car runs and performs flawlessly. Kudo's to team BMW. More

My service writer was very informative and helpful throughout the repair process. I also appreciate the technicians video on the condition of my vehicle. throughout the repair process. I also appreciate the technicians video on the condition of my vehicle. More

No pressure with the service advisor after the assessment. It’s my first time to get service in the area, and had a Great service! assessment. It’s my first time to get service in the area, and had a Great service! More

Excellent service! Very patient and attentive. Answered all our questions. Made our decision easier and without hesitation. Very patient and attentive. Answered all our questions. Made our decision easier and without hesitation. More

Everyone one is friendly professional and helpful. and I like the video response on your maintenance that they send you. and I like the video response on your maintenance that they send you. More

Very professional and efficient. My car was towed in on Sunday and was serviced Monday morning and I was back on the road to Fort Worth by 11:00 am. My car was towed in on Sunday and was serviced Monday morning and I was back on the road to Fort Worth by 11:00 am. More

My experience was excellent from scheduling to the return of my vehicle. Everyone I dealt with intelligent, courteous, and prompt! return of my vehicle. Everyone I dealt with intelligent, courteous, and prompt! More

I recently had the pleasure of purchasing a BMW from Principle BMW of San Antonio, and I can confidently say it was one of the best car buying experiences I've ever had. Biju, our Client Advisor, was ab Principle BMW of San Antonio, and I can confidently say it was one of the best car buying experiences I've ever had. Biju, our Client Advisor, was absolutely fantastic. His expertise, friendliness, and patience made the entire process smooth and enjoyable. From the moment we stepped into the dealership, Biju greeted us warmly and took the time to understand our needs and preferences. He guided us through the various options available, providing valuable insights and answering all our questions with patience and clarity. Yesica in finance was equally remarkable. She was super friendly and patient, holding our hand as we ran the numbers together. Yesica made sure we got the best deal possible and worked with us to ensure we knew exactly what we were getting and paying for. Overall, I cannot recommend Pinnacle BMW and its team enough. If you're in the market for a BMW and want a seamless, stress-free buying experience, look no further. Thanks to Biju, Yessica, and the team at Principle BMW, I was able to drive off the lot with exactly the car I needed. More