Principle BMW of San Antonio

Poor communication to me. Dropped my car off for a vehicle check and kept my car for 4 days without telling me they were going to keep my car. Did not receive calls or texts b Dropped my car off for a vehicle check and kept my car for 4 days without telling me they were going to keep my car. Did not receive calls or texts back. Asked to speak to advisor on the third day, waited an hour and he never showed up. Vehicle check warning/light/notification did not get cleared from my vehicle. Still says it needs to be done. Worst dealership experience I’ve ever had. More

Johnny was very good, showed me all the vehicles I wanted to see and his recommendations helped. Great customer service to see and his recommendations helped. Great customer service More

Principle BMW of San Antonio seems to just have it figured out. Donavan was a great help and the oil change was done within a couple hours which gave me a good time with the loaner. A great experience figured out. Donavan was a great help and the oil change was done within a couple hours which gave me a good time with the loaner. A great experience overall would recommend if you can just come here. More

My salesman, new car manager, and finance provided outstanding service! I would highly recommend Principal BMW. outstanding service! I would highly recommend Principal BMW. More

I came in for a routine maintenance. As soon as I drove up, the car battery dies. An employee quickly helped by jumping the battery. Thank goodness, I was already at the service and too As soon as I drove up, the car battery dies. An employee quickly helped by jumping the battery. Thank goodness, I was already at the service and took care of it. Excellent customer service! More

Excellent customer care, not pushy, worked well with me. Will definitely come back as a repeat customer. Will definitely come back as a repeat customer. More

Great service! The staff from BMW San Antonio are always helpful and reeady to provide the best customer service. The staff from BMW San Antonio are always helpful and reeady to provide the best customer service. More

excellent customer service, quick appointment bookings, turnaround times were excellent. Service manager Ryan Watson extremely efficient and knowledgeable. turnaround times were excellent. Service manager Ryan Watson extremely efficient and knowledgeable. More

Paul my service rep was great setting up my service appointment. The service was prompt and everyone is quite courteous. My car was cleaned and returned to me the next day appointment. The service was prompt and everyone is quite courteous. My car was cleaned and returned to me the next day More

Friendly prompt service on my BMW. Never had any issues! I will go nowhere else! Never had any issues! I will go nowhere else! More