Principle BMW of San Antonio

Great service and very professional. They are about making the car pursing experience wonderful and elite. They are about making the car pursing experience wonderful and elite. More

Thank you Brendon Cassel for keeping me posted about my car while it was getting the 1200 mile oil change Chrisyine car while it was getting the 1200 mile oil change Chrisyine More

Every member of the staff, from the time you pull up to the time your service coordinator greet you, is extremely friendly and professional. Every time I’ve been there they go above and beyond to make you the time your service coordinator greet you, is extremely friendly and professional. Every time I’ve been there they go above and beyond to make you feel like you are a part of the BMW family. More

Shawn, the service advisor, was very unprofessional. NEVER replied to texts or return phone calls. Terrible experience with Principle dealership. Overcharged us. Just a sleazy place. Not impressed at al NEVER replied to texts or return phone calls. Terrible experience with Principle dealership. Overcharged us. Just a sleazy place. Not impressed at all!! More

My vehicle always gets food service. Unfortunately this time my service rep was slow to respond d didn't give me updates on my vehicle unless I called. Kept my car overnight and told me Unfortunately this time my service rep was slow to respond d didn't give me updates on my vehicle unless I called. Kept my car overnight and told me he would be there when I picked up my vehicle at 7pm closing time and he wasn't. I got no feedback on the service my vehicle had. Disappointed this time. More

Drop off for service was cumbersome, time consuming. Pick up was even more so. Porters, cashiers, extremely rude and could not answer simple questions. Systems in place seem not to serve customers but o Pick up was even more so. Porters, cashiers, extremely rude and could not answer simple questions. Systems in place seem not to serve customers but only dealership. More

Very courteous and professional staff. Comfortable waiting area. Very streamline processing for appointments..minimal wait time Comfortable waiting area. Very streamline processing for appointments..minimal wait time More

Very professional and courteous. Long time BMW owner, and enjoyed working with the sales rep Coach Makovic. Long time BMW owner, and enjoyed working with the sales rep Coach Makovic. More

This is the first time in 2 yrs I was able to get a loaner. The car wash is usually broken or it's too busy to get washed. loaner. The car wash is usually broken or it's too busy to get washed. More

My sales associate was Gabriel. I have purchased a lot of vehicles in my life (20) this by far was the easiest. He helped narrow down my choices to just the final two. I had prin I have purchased a lot of vehicles in my life (20) this by far was the easiest. He helped narrow down my choices to just the final two. I had printouts of both vehicles provided to me to go line by line to see the differences between them. I will be sending my friends to Gabe to get their BMW’s. More