Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Principle BMW of San Antonio
San Antonio, TX
1,409 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,409 reviews
May 01, 2024
Great service every time. Attention to detail as always make sure I am completely informed of what’s happening with my vehicle.! Service technicians are knowledgeable and c Attention to detail as always make sure I am completely informed of what’s happening with my vehicle.! Service technicians are knowledgeable and courteous every time! I wouldn’t take my BMW any place else! I love my service advisor and how attentive he is to making sure everything is done to my satisfaction! More
by ACardaci
Employees Worked With
Juan Cantu
May 01, 2024
My vehicle was kept for a week and half of the time it was not being worked on and brought back to me with 2% of gas in my tank when we know that that can affect the vehicle and we never done that was not being worked on and brought back to me with 2% of gas in my tank when we know that that can affect the vehicle and we never done that More
by rick
Employees Worked With
Donavan
May 01, 2024
Staff is friendly but did not address all of my concerns. I made an appointment for regular brake maintenance but asked to check my tire sensor. Also asked the 1st person to check me in as well as service a I made an appointment for regular brake maintenance but asked to check my tire sensor. Also asked the 1st person to check me in as well as service advisor to check the sensor. Also texted the concern after seeing the link for my estimate and sensor wasn't mentioned. No response. Later someone told me my service advisor stepped out but my car was ready. Asked again about the sensor. They went to check. I saw he reset the tire pressure monitor (which I already explained didn't work) and never returned so I just left. Very disappointed for a BMW dealership service. More
by Mysterri
Employees Worked With
Shawn Ayoub
May 01, 2024
I bought a new BMW SUV for my granddaughter in March 2024, and I must say, the gentleman who helped us, Mr. Rolando Rocha, was truly exceptional. We are extremely excited with our new BMW X1, and he mad 2024, and I must say, the gentleman who helped us, Mr. Rolando Rocha, was truly exceptional. We are extremely excited with our new BMW X1, and he made our first BMW purchase a breeze by quickly arranging a test drive, simplifying the process, and walking us through each step. He closed the deal efficiently and even took the time to thoroughly explain every feature of the vehicle to my granddaughter. Thank you, Mr. Rocha, for a fantastic experience at BMW San Antonio! More
by alfredvanraub
Employees Worked With
Mr. Rolando Rocha
April 26, 2024
Not very friendly at all. They tell you what you need. They offer to buy new tires and etc. Which is fine. If needed. Once they’re doing the service they can at least have the They tell you what you need. They offer to buy new tires and etc. Which is fine. If needed. Once they’re doing the service they can at least have the decency to call back or text. That’s what the communication is for and no response just was not pleased at all with the customer service that I was given that day. expected better customer service. More
by margieboa12
Employees Worked With
don’t remember name
