Principle BMW of San Antonio | Page 28

terrible experience. it took them over 3 hours to bring our car to us all they had to do was put a tire on and a fender liner which should take a total of 10 min maximum. it took them over 3 hours to bring our car to us all they had to do was put a tire on and a fender liner which should take a total of 10 min maximum. they kept telling us only a few more minutes and wasting me and my wife’s time. More

Excellent customer services. I always bring my car here for everything my car needs. Trust on there knowledge. I always bring my car here for everything my car needs. Trust on there knowledge. More

Principle is a very friendly & efficient company. My car was taken care of quickly & expertly. I would recommend them to everyone. They get my highest rating. My car was taken care of quickly & expertly. I would recommend them to everyone. They get my highest rating. More

Great Staff. Friendly and fast service from appointment start to finish. Scheduled service updates provided via text meassage link from technician. Comfortable wa Friendly and fast service from appointment start to finish. Scheduled service updates provided via text meassage link from technician. Comfortable waiting area with some refreshments. More

Don Wilkinson, my exceptional sales advisor at San Antonio BMW, consistently puts me at ease during vehicle purchases. The process is effortless, offering valuable feedback on my selections. I highly Antonio BMW, consistently puts me at ease during vehicle purchases. The process is effortless, offering valuable feedback on my selections. I highly recommend Don for the best sales consultant ever! More

Great service and very professional. They are about making the car pursing experience wonderful and elite. They are about making the car pursing experience wonderful and elite. More

Thank you Brendon Cassel for keeping me posted about my car while it was getting the 1200 mile oil change Chrisyine car while it was getting the 1200 mile oil change Chrisyine More

Every member of the staff, from the time you pull up to the time your service coordinator greet you, is extremely friendly and professional. Every time I’ve been there they go above and beyond to make you the time your service coordinator greet you, is extremely friendly and professional. Every time I’ve been there they go above and beyond to make you feel like you are a part of the BMW family. More

Shawn, the service advisor, was very unprofessional. NEVER replied to texts or return phone calls. Terrible experience with Principle dealership. Overcharged us. Just a sleazy place. Not impressed at al NEVER replied to texts or return phone calls. Terrible experience with Principle dealership. Overcharged us. Just a sleazy place. Not impressed at all!! More

My vehicle always gets food service. Unfortunately this time my service rep was slow to respond d didn't give me updates on my vehicle unless I called. Kept my car overnight and told me Unfortunately this time my service rep was slow to respond d didn't give me updates on my vehicle unless I called. Kept my car overnight and told me he would be there when I picked up my vehicle at 7pm closing time and he wasn't. I got no feedback on the service my vehicle had. Disappointed this time. More