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Principle BMW of San Antonio

San Antonio, TX

4.7
1,410 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,410 reviews

April 09, 2024

Fast and efficient in service. Unfortunately I hate that they pass the cost off to you to use your credit card. Unfortunately the day I was there the ladies bathroom was dirty and More

by tkmntx57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Cassil
Apr 10, 2024 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 08, 2024

I felt like I got exceptional service from this BMW dealership. They took good care of me and got my car fixed promptly. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Cartwright
Apr 10, 2024 -

Principle BMW of San Antonio responded

Hi Don, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 04, 2024

Great experience! Alan Hernandez was my salesman. Would definitely buy from him again. Highly recommended. More

by Onac6584
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Hernandez
Apr 05, 2024 -

Principle BMW of San Antonio responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Principle BMW of San Antonio! Please don't hesitate to reach out if there's anything additional we can do for you.

April 03, 2024

I bought 2 cars from them so far, dealt mainly with the senior Genius. They are honest, no markup, no hidden fees, and negotiate fairly. The delivery process is also top notch. Service is also excellent More

by minhcatx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Roberts, Enrique Martinez, Ryan Watson
Apr 05, 2024 -

Principle BMW of San Antonio responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 03, 2024

We have been very impressed with Don Wilkinson. He knows our needs and is always ready to go the extra mile. Don represents your dealership to the Max. You should be proud he is a key member of More

by D3dionne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Wilkenson, Brad Lilley
Apr 05, 2024 -

Principle BMW of San Antonio responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Principle BMW of San Antonio! If you have any further questions, please give us a call. We're always happy to help!

March 29, 2024

I brought my vehicle 3 times, waited over 2 months and yet the issue remains the same. Looks like no knows anything More

by Iqbal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Hernandez
March 29, 2024

The salesman was great and the financial team was great in finding a loan that was tailored to our specific needs. The team answered every question my wife and I asked. More

by Nolitia9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Godinez
Mar 31, 2024 -

Principle BMW of San Antonio responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Principle BMW of San Antonio. Thank you, and have a fantastic day!

March 28, 2024

Issue with my EV charging was resolved. Service advisor Rebecca did a great job keeping me informed even while I was out of the country! More

by J2Reyna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Martinez
Mar 30, 2024 -

Principle BMW of San Antonio responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 28, 2024

Clean dealership with a multitude of friendly and attentive staff. I will always recommend this dealership. More

by zmixon42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michal, Boehme
Mar 30, 2024 -

Principle BMW of San Antonio responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 27, 2024

I came in to look at new cars and no one asked if I needed any help. I asked someone where the new cars are and he said he was busy on his computer that he would find someone to help me Zach Brown was More

by cowgirl363
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yvonne Garcia, Zach Brown
Mar 29, 2024 -

Principle BMW of San Antonio responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. We do hope we can be of assistance in the future. Take care!

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