Principle BMW of San Antonio

I won’t be back. I have taken my 2013 BMW 128i to this dealership for 4 years for some maintenance. I always expect to somewhat more than I would at a non-BMW shop I have taken my 2013 BMW 128i to this dealership for 4 years for some maintenance. I always expect to somewhat more than I would at a non-BMW shop that works on foreign cars. But this was ridiculous. My wife spilled a cup of coffee on the passenger seat and apparently destroyed the air bag sensor that is located under the seat in a control box. I looked up on line what the average cost was to replace the sensor. I figured maybe $1,200. I received an estimate of $3,600! The service advisor said that because there are not many “1” series BMWs out there, it was a big deal to find a part. Needless to say, I declined to have the work done. I should add that although the service advisor was a very nice young woman, she did not seem to know beans about cars. More

excellent experience with salesperson. Treated with respect in very a friendly manner . Salesperson took the time necessary to explain different functions of the vehicle. Treated with respect in very a friendly manner . Salesperson took the time necessary to explain different functions of the vehicle. More

They are very polite and professional Richard Marrero should be proud of you for being honest about my car. I have brought two BMW from San Antonio and will share my thoughts with my friends and family should be proud of you for being honest about my car. I have brought two BMW from San Antonio and will share my thoughts with my friends and family Great Job!! More

Valentino was very knowledgeable and answered all questions that we had. It was a great buying experience! questions that we had. It was a great buying experience! More

Gabriel was very helpful and knowledgeable answered all my questions and was very accommodating I will be recommending him to my friends my questions and was very accommodating I will be recommending him to my friends More

i have bought or leased 4 cars from Ricky and Juan in service is the best they have had in a long time. service is the best they have had in a long time. More

Nearly every experience at this dealership has been outstanding. We recently purchased a new car from Enrique D. and thoroughly enjoyed the experience. He was friendly, never pushy, and just wanted outstanding. We recently purchased a new car from Enrique D. and thoroughly enjoyed the experience. He was friendly, never pushy, and just wanted to help us find the right car and right deal. This is our 7th BMW and the best yet. Oscar G. has also always been great to work with. The service department has been consistently outstanding. We have worked with several service advisors and have always had a pleasant experience. Most recently, Ryan M. assisted with work through a 3rd party warranty company and he made it a seamless experience for us. It is always a pleasure spending time at this dealership, whether browsing, buying, or waiting for service. More

The physical plant of this dealership is the largest and most advanced of any facility I have seen. most advanced of any facility I have seen. More

Prompt and courteous service when I arrived for my service appointment. Service advisor provided thorough explanation of work to be done. Amount of time it took to complete the service seemed reason service appointment. Service advisor provided thorough explanation of work to be done. Amount of time it took to complete the service seemed reasonable. More