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Principle BMW of San Antonio

San Antonio, TX

Overview
Reviews
Vehicles
4.7
1,401 Reviews
Call Dealership (210) 732-7121
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15507 I-10 West

San Antonio, TX

78249

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Showing 1,401 reviews

January 10, 2024

Very professional and not very inexpensive And I like the fact that there is a huge facility dedicated to car service I will be coming back to get more work done next month More

by johnbailer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie King, Ryan Watson, Allie Peters
Report | Print
Jan 26, 2024 -

Principle BMW of San Antonio responded

Johnbailer, we are so pleased you enjoyed your visit to Principle BMW of San Antonio! We look forward to your next visit! Take care!

January 09, 2024

Fast and professional service, Ryan my service advisor was a pleasure to work with, he is knowledgeable and professional More

by Gabby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mararac
Report | Print
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi Gabby, we are very happy to have provided you with such a positive experience!

January 09, 2024

Professional, clean, courteous Salesman helpful Never gave up Worked hard Showroom nice Snacks and drinks More

by Acram79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ceasar, Rolando Rocha, Ryan Watson
Report | Print
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

January 09, 2024

Took car in for recall. Handled on time. Car returned clean. Good explanation of work performed. More

by daneaton80
Recommend Dealer
Yes
Employees Worked With
Richard Marrero, Biju Pilai
Report | Print
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

January 06, 2024

Richard Marrero was excellent. He kept me in the loop on the timing of my car service and made sure it all worked out with my schedule. Best service advisor i have ever dealt wit More

by drodarte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Marrero
Report | Print
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

January 06, 2024

Service is always excellent. Ryan Mararac's advice is always spot on. I own three of your BMW's and he keeps all three in tip-top shape. More

by Al Walters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mararac
Report | Print
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 04, 2024

Dealer was on time. Off on the repair time but such should be expected..need to keep price down? More

by Ar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paublo Gallardo
Report | Print
Mar 30, 2024 -

Principle BMW of San Antonio responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

January 01, 2024

My sales rep Chris went above and beyond to bring the BMW I bought from San Antonio to Houston after hours. This type of service has made me a loyal customer to Principle BMW More

by ralph0813
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris in sales
Report | Print
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi, we're so glad that we were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

December 28, 2023

Overall, it is a dysfunctional dealership from servicing to customer satisfaction. Their use of technology reduces their workload but is not customer-friendly. Their service reps do not return calls and the More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Other staff members including the technician and service workers!, Ryan Watson
Report | Print
December 23, 2023

Alex did a superb job by keeping me updated on repairs needed and the related cost. More

by kpol2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandria Harbeck
Report | Print
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

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