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Principle BMW of San Antonio

San Antonio, TX

4.7
1,410 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,410 reviews

November 23, 2023

Principal auto did an Excellent customer service for my vehicle. They provided us with the best loaner to drive. More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Coto
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

November 22, 2023

The entire experience was enjoyable and stress free. It was a pleasure working with Victor. He was very attentive and responded to all my texts and calls in a timely manner. He was able to work with More

by lettyromeo
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Victor Garcia, Kevin Fitzgerald
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation and have an amazing day!

November 20, 2023

We’ve been customers of Principle BMW since arriving in TX several years ago. I can’t overstate how exceptional our experience has been with their stellar service department. This commitment to excellence More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paublo Gallardo
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi Jerry, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!

November 17, 2023

I was very pleased with the service. Ramone was very professional, honest, courteous, and knowledgeable. He’s my new best friend. More

by Carrie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Yvonne Garcia, Ramone Williams
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi, we appreciate your positive review of your experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

November 17, 2023

Coach is the best! He made my purchasing experience easy, smooth, and quick with no pressure. If you're in the market, go see Coach. I look forward to dealing with Prin More

by Kelly Smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coach Markovich, Brad Lilley
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi Kelly, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

November 16, 2023

Always excellent customer service in sales and service. Have been a customer for nearly 50 years and purchased many vehicles from them. Thank you for the privilege to make a comment. More

by Dougj566
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vlado Markovich, Luis Coto
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

November 16, 2023

We were very pleased with Julian de la Fuente. Glad he took over our visit. Excellent service More

by grocha99589
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julian de la Fuente
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

November 16, 2023

Service department is outstanding, they make it easy and inviting to get your vehicle serviced when it’s convenient for the customer. More

by carlos.martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service - Michal Boehme
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi, we appreciate your positive review of your experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

November 16, 2023

I guess I'm lucky but thanks to my advisor (Mr. Rosario, A.), my experience with Principle BMW (service dept.) has been great. They have done great work and have assisted me great. Kudos... More

by chelorican2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alamd Rosario
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 16, 2023

AMAZING customer service. BMW service was exceptional, and I will from now on ONLY purchase a BMW vehicle. More

by Anke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
Jan 26, 2024 -

Principle BMW of San Antonio responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

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