Principle BMW of San Antonio

I’m leasing a high-end vehicle from BMW San Antonio and my tire was extremely low and the weather was not great yesterday (rainy) so I was able to get to a discount tire before a flat. The tire was unrepai my tire was extremely low and the weather was not great yesterday (rainy) so I was able to get to a discount tire before a flat. The tire was unrepairable and I was coming up on the time anyway to replace all the tires. I was surprised to learn that BMW San Antonio would make no effort to provide a loaner vehicle unless I had the flat and towed the vehicle to their location. I’ve purchased vehicles from Mercedes and Range Rover and this was never an issue when needing a vehicle. This may be a newer issue yet I want to flag for customers to be aware because the costs for the short term loaner vehicle and these luxury vehicles merit better service from BMW San Antonio in my opinion. This is a missed opportunity for their team and I’m afraid will be a long term impact to lose my business along with others who learn of this short term view on customer relations. More

Exceptional customer service from Mrs. Hahn and the rest of the team. Best customer service out of the many dealerships I inquired nationwide to look for a specific model. I turned down pu Hahn and the rest of the team. Best customer service out of the many dealerships I inquired nationwide to look for a specific model. I turned down purchases at two other dealerships due to poor customer services and chose BMW SATX due to prompt responses and follow-ups. More

Dealership is great and they were able to answer all my questions without lot of back and forth. questions without lot of back and forth. More

They are friendly and responsive Had good experience so far I’m glad to take my car to San Antonio location far I’m glad to take my car to San Antonio location More

Paul Gallardo has been my go to service advisor since I purchased my BMW. Paul is the definition of customer service. He is honest and fair. Keep up the good work Paul! purchased my BMW. Paul is the definition of customer service. He is honest and fair. Keep up the good work Paul! More

Great service, outstanding customer care and excellent facilities. I only wish my car didn’t get homesick and want service so often. facilities. I only wish my car didn’t get homesick and want service so often. More

The absolute worst customer service! !! Never got a call back, had to keep calling to find out status of vehicle and then got called saying it was ready only for it to not have been touch !! Never got a call back, had to keep calling to find out status of vehicle and then got called saying it was ready only for it to not have been touched!!!! More

My service representative Stephen Martinez of Principle BMW&Mini provided timely touch points that helped minimize disruptions to my schedule. Excellent and professional service for my older BMW! BMW&Mini provided timely touch points that helped minimize disruptions to my schedule. Excellent and professional service for my older BMW! More

Ryan Mararac in service always is great with communicating price and expected time my car will be ready. If there is any issues, he let's me know asap so I can stay in the loop. Couldn't have communicating price and expected time my car will be ready. If there is any issues, he let's me know asap so I can stay in the loop. Couldn't have had a better experience! More

Exceptional buying experience. We used the Costco Auto Program, Military Discount and Manufacture's Rebate. Jorge Godinez was our sales person. Jorge was absolutely wonderful to wo We used the Costco Auto Program, Military Discount and Manufacture's Rebate. Jorge Godinez was our sales person. Jorge was absolutely wonderful to work with from initial ordering to delivery. He took the time to explain every option in detail. Delivery day was very memorable to include a presentation with video and photos. Port Delays did impact our delivery time frame - seemed excessive. That is what we call exceptional! More