Principle BMW of San Antonio

Dealership is great and they were able to answer all my questions without lot of back and forth. questions without lot of back and forth. More

They are friendly and responsive Had good experience so far I’m glad to take my car to San Antonio location far I’m glad to take my car to San Antonio location More

Paul Gallardo has been my go to service advisor since I purchased my BMW. Paul is the definition of customer service. He is honest and fair. Keep up the good work Paul! purchased my BMW. Paul is the definition of customer service. He is honest and fair. Keep up the good work Paul! More

Great service, outstanding customer care and excellent facilities. I only wish my car didn’t get homesick and want service so often. facilities. I only wish my car didn’t get homesick and want service so often. More

The absolute worst customer service! !! Never got a call back, had to keep calling to find out status of vehicle and then got called saying it was ready only for it to not have been touch !! Never got a call back, had to keep calling to find out status of vehicle and then got called saying it was ready only for it to not have been touched!!!! More

My service representative Stephen Martinez of Principle BMW&Mini provided timely touch points that helped minimize disruptions to my schedule. Excellent and professional service for my older BMW! BMW&Mini provided timely touch points that helped minimize disruptions to my schedule. Excellent and professional service for my older BMW! More

Ryan Mararac in service always is great with communicating price and expected time my car will be ready. If there is any issues, he let's me know asap so I can stay in the loop. Couldn't have communicating price and expected time my car will be ready. If there is any issues, he let's me know asap so I can stay in the loop. Couldn't have had a better experience! More

Exceptional buying experience. We used the Costco Auto Program, Military Discount and Manufacture's Rebate. Jorge Godinez was our sales person. Jorge was absolutely wonderful to wo We used the Costco Auto Program, Military Discount and Manufacture's Rebate. Jorge Godinez was our sales person. Jorge was absolutely wonderful to work with from initial ordering to delivery. He took the time to explain every option in detail. Delivery day was very memorable to include a presentation with video and photos. Port Delays did impact our delivery time frame - seemed excessive. That is what we call exceptional! More

Everything went well great service. Mr Ryan was very professional. Explaining what other service my vehicle needed. I will definitely return. Mr Ryan was very professional. Explaining what other service my vehicle needed. I will definitely return. More

They were great! !! Clean - communicative and fast. Very kind and helpful Do great efficient work !! Clean - communicative and fast. Very kind and helpful Do great efficient work More