Principle BMW of San Antonio

Luis did a great job of explaining what service my car needed, and stayed InTouch by Text message on the vehicle status. needed, and stayed InTouch by Text message on the vehicle status. More

So far the best experience in buying a car, my salesman, Johnny was the best very kind and knowledgeable Johnny was the best very kind and knowledgeable More

Sales representative was terrific! Dealer facillity/show room was very good and organized well! Car is better than we anticipated! Dealer facillity/show room was very good and organized well! Car is better than we anticipated! More

Not agree with 1% addition to advertised price. Customer has to pay the sales person’s commission. Customer has to pay the sales person’s commission. More

Best of all is the service Rep. , great person easy to talk to and always very positive. I am also very glad my car got fix sooner than expected. , great person easy to talk to and always very positive. I am also very glad my car got fix sooner than expected. More

Had a great experience with our salesperson Victor. He showed us different options in vehicles. He showed us different options in vehicles. More

Great salesman. Excellent presentation of the vehicles. Very knowledgeable. Answered all of our questions from our vehicle and helped get the deal we needed. We high Excellent presentation of the vehicles. Very knowledgeable. Answered all of our questions from our vehicle and helped get the deal we needed. We highly recommend him. More

Wow! I thought BMW of Austin was the best until I met the team at Principle BMW of San Antonio! Luis Cotto is so very professional, patient, thorough and I thought BMW of Austin was the best until I met the team at Principle BMW of San Antonio! Luis Cotto is so very professional, patient, thorough and knowledgeable! The dealership is pristine and the processes so seamless. My husband and I were very impressed! Thank you! More

Purchased a new car that has AC problems. Noticed the problem before buying the car. The salesperson misled me to believe that it was a setting issue. Sold a new car knowing that I live 180 Noticed the problem before buying the car. The salesperson misled me to believe that it was a setting issue. Sold a new car knowing that I live 180 miles away from the dealership. Then he kept on perstering me to give him a good survey. When I asked to fix the problem, got hostile with me. Horrible experience. Sad to see such a flagship dealership with poor sales team. Spoke to the management and they recognized the issue. And to get me out of the defective car, depreciated it by $10,000. Unfair. And BMW NA directed me back to the dealership. Shame on you BMW Shame on you Princile Auto Group of San Antonio. More

Principle did a wonderful job of getting me in and out without any problems. Thanks for taking care of me and providing exceptional service. without any problems. Thanks for taking care of me and providing exceptional service. More