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Principle BMW of San Antonio
San Antonio, TX
1,432 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 28, 2023
Received the high level of service that BMW of San Antonio is known for. The service manager, Ryan Watson guided me through the electronic processing of my car servicing needs. He helped make my dea Antonio is known for. The service manager, Ryan Watson guided me through the electronic processing of my car servicing needs. He helped make my dealer experience a positive one, working with me on my particular requirements for my BMW 535D, insuring its readiness for an upcoming cross country trip. I don't think I have had a comparable level of customer service in all my years of vehicle ownership! I am one happy BMW owner! More
by sjohann
Employees Worked With
Ryan Watson
October 20, 2023
Everyone's great from the time you pull in to your exit. Holly Bell is truly AMAZING,,,always ready to go above and beyond. She will keep you updated on everything that is going on with the service..friend Holly Bell is truly AMAZING,,,always ready to go above and beyond. She will keep you updated on everything that is going on with the service..friendly,great spirt and very knowledgeable... very happy ...the best place by far. More
by garcia69leon
Employees Worked With
Holly Bell
October 16, 2023
Really nice salesman who was patient while we decided what we really liked. Purchased 430i convertible…..Beautiful body style…awesome technology…great gas mileage. Love our new car. what we really liked. Purchased 430i convertible…..Beautiful body style…awesome technology…great gas mileage. Love our new car. More
by carolwallrath
Employees Worked With
Salesman….Samer
October 12, 2023
I’m leasing a high-end vehicle from BMW San Antonio and my tire was extremely low and the weather was not great yesterday (rainy) so I was able to get to a discount tire before a flat. The tire was unrepai my tire was extremely low and the weather was not great yesterday (rainy) so I was able to get to a discount tire before a flat. The tire was unrepairable and I was coming up on the time anyway to replace all the tires. I was surprised to learn that BMW San Antonio would make no effort to provide a loaner vehicle unless I had the flat and towed the vehicle to their location. I’ve purchased vehicles from Mercedes and Range Rover and this was never an issue when needing a vehicle. This may be a newer issue yet I want to flag for customers to be aware because the costs for the short term loaner vehicle and these luxury vehicles merit better service from BMW San Antonio in my opinion. This is a missed opportunity for their team and I’m afraid will be a long term impact to lose my business along with others who learn of this short term view on customer relations. More
by amberg
Employees Worked With
Juan Cantu
October 10, 2023
Exceptional customer service from Mrs. Hahn and the rest of the team. Best customer service out of the many dealerships I inquired nationwide to look for a specific model. I turned down pu Hahn and the rest of the team. Best customer service out of the many dealerships I inquired nationwide to look for a specific model. I turned down purchases at two other dealerships due to poor customer services and chose BMW SATX due to prompt responses and follow-ups. More
by Hello
Employees Worked With
Hahn Nguyen
