Principle BMW of San Antonio

Dealership is great and they were able to answer all my questions without lot of back and forth. questions without lot of back and forth. More

Paul Gallardo has been my go to service advisor since I purchased my BMW. Paul is the definition of customer service. He is honest and fair. Keep up the good work Paul! purchased my BMW. Paul is the definition of customer service. He is honest and fair. Keep up the good work Paul! More

They are friendly and responsive Had good experience so far I’m glad to take my car to San Antonio location far I’m glad to take my car to San Antonio location More

Ryan Mararac in service always is great with communicating price and expected time my car will be ready. If there is any issues, he let's me know asap so I can stay in the loop. Couldn't have communicating price and expected time my car will be ready. If there is any issues, he let's me know asap so I can stay in the loop. Couldn't have had a better experience! More

Great service, outstanding customer care and excellent facilities. I only wish my car didn’t get homesick and want service so often. facilities. I only wish my car didn’t get homesick and want service so often. More

The absolute worst customer service! !! Never got a call back, had to keep calling to find out status of vehicle and then got called saying it was ready only for it to not have been touch !! Never got a call back, had to keep calling to find out status of vehicle and then got called saying it was ready only for it to not have been touched!!!! More

My service representative Stephen Martinez of Principle BMW&Mini provided timely touch points that helped minimize disruptions to my schedule. Excellent and professional service for my older BMW! BMW&Mini provided timely touch points that helped minimize disruptions to my schedule. Excellent and professional service for my older BMW! More

Exceptional buying experience. We used the Costco Auto Program, Military Discount and Manufacture's Rebate. Jorge Godinez was our sales person. Jorge was absolutely wonderful to wo We used the Costco Auto Program, Military Discount and Manufacture's Rebate. Jorge Godinez was our sales person. Jorge was absolutely wonderful to work with from initial ordering to delivery. He took the time to explain every option in detail. Delivery day was very memorable to include a presentation with video and photos. Port Delays did impact our delivery time frame - seemed excessive. That is what we call exceptional! More

My experience with my advisor was excellent. Great communication worked well with some unusual circumstances, my advisor was professional communicated well and my experience was perfect. My pick Great communication worked well with some unusual circumstances, my advisor was professional communicated well and my experience was perfect. My pick up of my car was not, waited one hour to speak to someone, persons that arrived after me were taken care of long before me, despite a line persons closest to intake person were contacted before me, further my car took 30 minutes to be delivered after I had paid More

Amazing perfect wouldn’t go anywhere else ! !! Thank you Alamd Rosario for being the absolute best service provider ! !! Thank you Alamd Rosario for being the absolute best service provider ! More