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Principle BMW of San Antonio

San Antonio, TX

4.6
1,432 Reviews
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15507 I-10 West

San Antonio, TX

78249

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Showing 1,432 reviews

June 02, 2023

Excellent purchase experience. Biju Pillai was the best sales rep I’ve ever had. Order only took about two months to arrive. More

by Terry C.
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Biju Pilai
May 31, 2023

Excellent service. Truly a number one maintenance organization. Keep up the good job like always. More

by Jibaro266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Coto, Anthony Baerga
Jun 02, 2023 -

Jibaro266 responded

Also kudos to Nathan service rep. Very professional and knowledgeable individual with can do attitude. Well dono Nathan!!

May 31, 2023

Richard has gone above and beyond in working with me to resolve the issues with my 2012 X3. The actual BMW, well that’s another review for another day… More

by paulhaben
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Richard / Service
May 30, 2023

Awesome service! Ryan Watson was .my dealer associate. I will ask for him on my next visit. More

by K
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Ryan Watson
May 29, 2023

The process of ordering and taking delivery of my new BMW was excellent. BMW allows tracking the order from order, to build, to shipping, to delivery. Gabriel Martinez, my salesman, also kept me updated. The More

by DocMJD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Martinez, Gabriel Martinez
May 25, 2023

My Service Advisor Mr. Russell Spaustat provided outstanding service. He was very knowledgeable and professional. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Spaustat
May 22, 2023

Very professional, knowledgeable great customer service. Video of tech working on my car. Love that service. More

by wynnbenita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Coto
May 19, 2023

Great and prompt service. Erik was very thorough explaining about the vehicle and also arranged for my transportation from Austin (2hrs away) to pick up the vehicle. More

by shemgichuhi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik
May 17, 2023

Enrique was so helpful and made the experience smooth and enjoyable. He had everything ready before our appointment which made the process faster. Thank you! More

by Jess
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique
May 17, 2023

Great service friendly staff. The wait time was pretty long but other that. Top notch! More

by Wendikoenig69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Roberts, Luis Coto
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