Principle BMW of San Antonio

My service advisor, Juan Cantu, has exceptional customer service. He goes above and beyond and always takes great care of me. service. He goes above and beyond and always takes great care of me. More

Theresa Vincent is a con artist please be aware to have a mechanic check the car before purchase. She tried selling me a flood car lying through her tongue. I could never lie to someone to get a sale. Very s mechanic check the car before purchase. She tried selling me a flood car lying through her tongue. I could never lie to someone to get a sale. Very shady dealer More

San Antonio BMW supplied me with a 2021 BMW M3. The sales reps were reasonable to deal with. The vehicle was supplied and delivered via transport out of state that I arranged. The finance department and mana reps were reasonable to deal with. The vehicle was supplied and delivered via transport out of state that I arranged. The finance department and manager was a disaster to deal with based on their lack of customer service. The finance manager lied about many things. Tim the finance manager told me that I did not have a good enough credit rating for 0.9% financing and that it would have to be 1.9%. I questioned this and showed him my excellent credit rating. Tim said you can only get 0.9% unless you have loyalty. I mentioned I had BMW loyalty and Tim said he would check on it. Chris, the finance director called me back and said I am not getting the deal, because they were going to hold the extra point on me at 1.9%. Plus they added a commission fee which is typically built into the price. On top of this, I was told that I could not provide my own financing, I could not pay for the vehicle in cash and my only option was to pay via their financing at that rate. He also ignored BMW loyalty and other programs I have which provide discounts. From my experience, you can conclude that this dealership is full of crooks who should not represent the BMW brand. They should be ashamed of themselves, the lies they push and the mistreatment of customers. Overall, this branch of BMW is not managed well and does not have the best interests of their customers at hand. The branch violates policies, programs and ethics in the BMW brand along with business in general. I highly recommend people AVOID this branch of BMW for any business or service that they offer. The only reason I bought a vehicle here is because there is no inventory, as I had to ship my vehicle across the country. More

My experience from the San Antonio BMW Service Department was exceptional and since their old location on Hwy-281 the service has improved 200%. Beginning with reception, to swift evaluation and notification was exceptional and since their old location on Hwy-281 the service has improved 200%. Beginning with reception, to swift evaluation and notification of issues found. And lets not forget the loaner department. They are all professionals from the leadership on down. They have made the process so smooth that if you wish to get a loaner your wait time is quicker then going to the ATM. Then back the Service Department you get a video message a freaking video message directly from the mechanic explaining what was found and the video thing is ingenious. And my advisor Mrs Maggie this time, because my normal advisors where out that Saturday was exceptional. And by the way regular go-to advisors, Rhaudell & Esperanza are also great every time I visit as well. But, back to the advisor that helped me on my visit, Mrs. Maggie. I only came in for a car wash and air in my tires. Mrs. Maggie was even more exceptional then expected. By anticipated everything needed from beginning to end. She even had my X1 ready on the port with no waiting once I got there. She explained the issues, the fixes done and to let her know if my problems accrue again (a software and engine oil leak) don't hesitate to call. I have had 4 Mercedes and 4 BMWs in the last 23 years. I've received service from both Mercedes and BMW in Hawaii as well as San Antonio, then worked at Lexus service department. This has given me high standards regarding service from a luxury car dealer ship. The service department at BMW of San Antonio as of today has surpassed all my expectations. So, I give Mrs. Maggie and the San Antonio BMW Service Department a 10+ from me! I would recommend them to anyone regardless of the cost or the type of car they own. This is because the workmanship and exceptional service is worth it. More

I’ve been trying for two weeks to contact anybody to give me a quote on an extended warranty. Yesterday I was told the finance manager would call me back. No return call. A competitor has been calling me ba me a quote on an extended warranty. Yesterday I was told the finance manager would call me back. No return call. A competitor has been calling me back and leaving several messages. I haven’t called him back because I’m waiting for a quote from BMW of San Antonio. More

Brad went above and beyond the call of his duty to make sure that I was happy and my issues were resolved. Thanks BIGJOE i8 sure that I was happy and my issues were resolved. Thanks BIGJOE i8 More

I went to look at a used 2015 Lexus GS 350 on their lot. I went inside and spoke with one of the young ladies at the front desk. I informed her why I was there and she went to get a salesman for me. Moments I went inside and spoke with one of the young ladies at the front desk. I informed her why I was there and she went to get a salesman for me. Moments later, a young man name Enrique assisted me (kind of lukewarm attitude). I informed him as well why I was there. We went outside to find the vehicle, I informed him that there was no vehicle in question in that lot, I already walked that lot before coming inside. He located the vehicle and parked it outfront. I went to look at the vehicle and noticed that the hood would not open. I began asking Enrique questions concerning 3rd party inspection if I was interested in purchasing the vehicle. Red Flag: Can't take it to a 3rd party to inspect the vehicle. I would have to bring my mechanic to the lot and inspect it on the lot. Does not know how long the vehicle being on the lot. Hood latch not working, cna't open hood. How does your service dept inspect a vehicle and not notate that the hood latch is broken or inop? Lost a sell due to Salesman attitude and BMW San Antonio policy. Am I suppose to trust what you tell after all this? More