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Principle BMW of San Antonio

San Antonio, TX

4.6
1,420 Reviews
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15507 I-10 West

San Antonio, TX

78249

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Showing 1,420 reviews

September 29, 2021

Best advisor ever! Very professional, kind and explained everything that was needed clearly. The waiting area is awesome. More

by Lorena Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmanuel Colon
September 29, 2021

Took my car in for oil change which Paul G. my service advisor was able to make happen on my busy schedule and also noticed a problem which I would have not known. They repaired it without any problems... More

by Carolynh897
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paublo Gallardo
September 28, 2021

Everyone was friendly. Antonio was very helpful, friendly and knowledgeable. Knows what he's talking about. More

by tina8454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Martinez
Sep 29, 2021 -

Principle BMW of San Antonio responded

Thank you for the kind words. We totally agree that Antonio does an amazing job! We look forward to serving you again in the future!

September 24, 2021

My service advisor, Juan Cantu, has exceptional customer service. He goes above and beyond and always takes great care of me. More

by Kim F.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
September 19, 2021

Theresa Vincent is a con artist please be aware to have a mechanic check the car before purchase. She tried selling me a flood car lying through her tongue. I could never lie to someone to get a sale. Very s More

by Has33ani
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Theresa Vincent
August 17, 2021

San Antonio BMW supplied me with a 2021 BMW M3. The sales reps were reasonable to deal with. The vehicle was supplied and delivered via transport out of state that I arranged. The finance department and mana More

by bmwfan81
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edgar Irizarry
August 14, 2021

Unprofessional parts department. Went in to order a thermostat with Jason. After speaking for 40 mins it was clear what I needed; a thermostat. I received a thermostat housing days later… Upon picku More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos
Aug 19, 2021 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us your feedback. First and foremost, I am very sorry that we got your part order wrong causing you wasted time. So far as that negative comments made about a guest, this is completely unacceptable and we have addressed this with our management team as well as the parts staff. This is never appropriate behavior and I want to thank you for bringing this to our attention. We will utilize your comments to coach our team on what our expectations are regarding professionalism and body language while on stage for our guests. Thank you again for your feedback. Regards, Aaron Calvert Fixed Operations Director

August 14, 2021

I have been receiving services at BMW for some time now. My service advisor, Ryan Mararac, is the best with communication and recommendations of my vehicle servicing. He's available when I have questions or More

by LaTasha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Mararac
Aug 16, 2021 -

Principle BMW of San Antonio responded

Thank you for the kind words. We agree that Ryan does an amazing job, and we are happy that you have been able to experience his commitment to exceptional care. We look forward to the opportunity to serve you in the future.

June 06, 2021

My experience from the San Antonio BMW Service Department was exceptional and since their old location on Hwy-281 the service has improved 200%. Beginning with reception, to swift evaluation and notification More

by Rosco6233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esperanza & loaner department, Rhaudell Cordova, Maggie King
June 04, 2021

I’ve been trying for two weeks to contact anybody to give me a quote on an extended warranty. Yesterday I was told the finance manager would call me back. No return call. A competitor has been calling me ba More

by Sparlij
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Fitzgerald
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