Principle BMW of San Antonio

Excellent customer service and attention to detail. It allways results in a pleasant experience going to san antonio bmw. I will do my next maintenance schedule there. allways results in a pleasant experience going to san antonio bmw. I will do my next maintenance schedule there. More

I was impressed with the Service advisor. He was very courteous and continuously kept me informed of the status of the maintainance on the vehicle until it’s completion courteous and continuously kept me informed of the status of the maintainance on the vehicle until it’s completion More

Service department very difficult to get ahold of (not answer phone) and genius desk did not return phone call after leaving two voicemails. Finally service department informed me I had to bring car in on answer phone) and genius desk did not return phone call after leaving two voicemails. Finally service department informed me I had to bring car in only to find it was a setting that had some one called back with knowledge the appointment could have been avoided. In the meantime a second technical glitch occurred which the service department indicated was fixed only to have the same problem occur 20 miles after I left. That said, people were very friendly while on site. More

Superb customer service!! Friendly and welcoming environment.. Oscar was professional and efficient. Social distancing and masks were in practice. Overall very pleased with our visit. environment.. Oscar was professional and efficient. Social distancing and masks were in practice. Overall very pleased with our visit. More

Worst service I have ever received as a customer, my car was in the shop for 3 1/2 months just to have it returned to me w/o it getting detailed which was the reason I took my vehicle in to begin with. Ever was in the shop for 3 1/2 months just to have it returned to me w/o it getting detailed which was the reason I took my vehicle in to begin with. Everyone at the dealership was quick to push the problem off to another service rep. It Is astonishing to me that bmw would want to lose a customer over a $300 job More

Jerry A was awesome to work with! He was patient with us and helped us find just the right X7! So many to choose from! Thank you to the entire staff at BMW of SA! and helped us find just the right X7! So many to choose from! Thank you to the entire staff at BMW of SA! More

Excellent customer service provided by Mr. Cotto and staff! Very little wait time Provided me with a loaner so I could go about my business. Just great! staff! Very little wait time Provided me with a loaner so I could go about my business. Just great! More

Customer service is what brings me back time after time. I am enjoying the video of each vehicle inspection. Always going the extra step. Excellence. I am enjoying the video of each vehicle inspection. Always going the extra step. Excellence. More

Very good service and prices mr aguilera help us a lot and all the bmw people very nice i will continue to going to this agency in the future and all the bmw people very nice i will continue to going to this agency in the future More