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Principle BMW of San Antonio
San Antonio, TX
1,402 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 12, 2020
Luis was very helpful and courteous. I had my daughter with me and he helped me move her car seat- he took his time making us feel cared for. The service overall was great! with me and he helped me move her car seat- he took his time making us feel cared for. The service overall was great! More
by Kmccool
Employees Worked With
Luis Coto
September 12, 2020
The Service dept was good with setting up my maintenance appointment. When I checked in the advisor was polite and courteous, then things got a little shaky. They did not have system updated. They Gave me a appointment. When I checked in the advisor was polite and courteous, then things got a little shaky. They did not have system updated. They Gave me a quote right away of cost for oil change/air filter. I reminded advisor I had a plan covering that and he stated I could go in to speak to sales as he didn’t see my prepaid maintenance. I had go inside while they researched. They found the prepaid plan and barely apologized for the inconvenience. I jumped into loaner and went to work at hospital. When I picked up my car, advisor no where around after I text. Another person guided me to my car unwashed and couldn’t explain work done. We reviewed receipt and it was as if I was tutoring employee. This dept needs tighter specs overall. Nice facilities though. More
by Jessemartflores
Employees Worked With
Adam Castillo
September 11, 2020
Coach Markovich has provided such great customer service, as always. He has always anticipated our needs. Thank you so much for the continued great service. as always. He has always anticipated our needs. Thank you so much for the continued great service. More
by cpq0724
Employees Worked With
Coach V. Markovich
September 11, 2020
Great experience as usual. Very knowledgeable, professional and courteous! Everyone throughout the department displays all of these traits. Wouldn't trust any other service department to work on m professional and courteous! Everyone throughout the department displays all of these traits. Wouldn't trust any other service department to work on my vehicle! More
by torrinnesbitt
Employees Worked With
Luis Coto, Juan Cantu
September 11, 2020
Coffee is back! Waiting area is large and comfortable. We have bought our last five cars from Principal Auto. The new location is much better than the old one. have bought our last five cars from Principal Auto. The new location is much better than the old one. More
by RobMaurer33
Employees Worked With
Xavier Marshall, Emmanuel Colon
September 11, 2020
The service work was dissatisfactory. I bought a brand new cargo liner for my vehicle before I took it for service. When I got it back the liner was dirty with mud from their shoes. The access cover for t new cargo liner for my vehicle before I took it for service. When I got it back the liner was dirty with mud from their shoes. The access cover for the electrical was not even put back. I had to look for it under the trunk. Extremely disappointed. Not what you’d expect from a high end dealership. More
by Unsatisfied Customer
Employees Worked With
Danny Diaz
September 11, 2020
I have to say I was not impressed. When I drove up, there are a bunch of people around but no one to really help you. I must have waited 20 minutes to get someone to ask what I needed. As the day progressed, are a bunch of people around but no one to really help you. I must have waited 20 minutes to get someone to ask what I needed. As the day progressed, I received a video from the technician but it was not good quality so hard to understand. The service advisor did not call me to explain and when I called I was left on extended hold or the advisor would take hours to call back. When I picked up my car, again an extended wait and my driver settings were deleted or changed and no one admitted to changing it. The Honda dealership was more professionally run. I was dissatisfied with the service More
by Mnrayne
Employees Worked With
Esperanza
September 11, 2020
Juan Cantu is a very good service manager when I brought car in for service and inspection yesterday and I was pleased with service and timeliness car in for service and inspection yesterday and I was pleased with service and timeliness More
by Brian Wiggins
Employees Worked With
Juan Cantu
