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Principle BMW of San Antonio

San Antonio, TX

4.7
1,406 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,406 reviews

September 11, 2020

The service work was dissatisfactory. I bought a brand new cargo liner for my vehicle before I took it for service. When I got it back the liner was dirty with mud from their shoes. The access cover for t More

by Unsatisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Diaz
September 11, 2020

I have to say I was not impressed. When I drove up, there are a bunch of people around but no one to really help you. I must have waited 20 minutes to get someone to ask what I needed. As the day progressed, More

by Mnrayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Esperanza
September 11, 2020

I received a very good service even I was not physically present. I was informed of the progress made on my car regularly. I was very satisfied! More

by corces07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
Sep 11, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to post your feedback. We are over the moon to hear that you had a 5 star experience.

September 11, 2020

Juan Cantu is a very good service manager when I brought car in for service and inspection yesterday and I was pleased with service and timeliness More

by Brian Wiggins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
Sep 11, 2020 -

Principle BMW of San Antonio responded

Mr. Wiggins, thank you for taking the time to post your feedback. We couldn't agree more that Juan does an exceptional job. We look forward to the opportunity to serve you again in the future and will work hard to earn that 5th star.

September 11, 2020

This was honestly the worst experience I have ever had at a car dealership for service. The rep assigned to me was Shawn Wilcox. I gave 2 stars because the system they have in place for taking the cars i More

by Shannon
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shawn Wilcox
Sep 12, 2020 -

Principle BMW of San Antonio responded

Shannon, we are very sorry for your experience. This is clearly now how we want you to be treated at BMW of San Antonio. We spend a lot of time training but clearly there is always room for improvement. I would like to discuss your experience in detail and put you at ease that we will deliver an exceptional one on your next visit. Thank you so much! Allie Peters - BMW Service Director - alliec@principleauto.com

September 10, 2020

Always great sevice, car is always clean when I pick it up, my Adviser Brian and Ryan where also great, loaner vehicle was good too. More

by PEREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Rivera, Ryan Watson
September 10, 2020

The check-in staff was very polite. Mr Rivera was friendly and polite. Overall my experience was great! Loved the video from the mechanic Soria More

by ladyred2008
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Rivera
September 10, 2020

Always professional and very friendly. I am appreciative that they value my business. The young man that dropped me off at my office and picked me up was so sweet. I will always support businesses that give More

by AngieG.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Baerga
September 10, 2020

They were all professional and prompt. My salesman was great tanner and finance guy Brad was great as well . They worked together seamlessly and did a great job More

by dwinters1121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Polak, Brad Lilley, Michael Whipple, Tanner Hanes
September 09, 2020

Service was faster than estimated and customer lobby was clean, with snacks and beverages! Service agent was Friendly and kept me informed of progress on my vehicle! More

by mfrench
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmanuel Colon
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