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Principle BMW of San Antonio

San Antonio, TX

4.7
1,402 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,402 reviews

September 09, 2020

It was pleasant experience to have my car get service there. Staffs were kind and seems well trained. I would like to revisit next time. More

by Jae Yang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhaudell Cordova
September 08, 2020

The salesman, J. R., was extremely competent and had a wonderfully calm demeanor. He also had a deep knowledge of his product and treated us so nicely. More

by susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J. R.
September 08, 2020

Excellent service provided. High efficiency. Helped me solve the problem with my vehicle with their expert together also explain the reasons behind that. Very helpful. More

by stevenyang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
September 07, 2020

This will be the last time we visit this dealer. Way overpriced for subpar service. Lack of transparency. We will no longer refer friends or family. More

by Cacheer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marissa Munoz
Sep 08, 2020 -

Principle BMW of San Antonio responded

We are very sorry to hear that you had a poor experience with us. We truly try to provide each of our guests with an exceptional level of care, but we clearly miss the mark on this visit. We would love the opportunity to further discuss your experience to hopefully regain some level of trust in our service, or if nothing else to use this as an opportunity to improve our processes moving forward. Please contact me at your convenience at 210-732-7121 or at anthony.baerga@principleauto.com. Anthony Baerga, Service Manager.

September 07, 2020

Excellent service and work. Ryan made sure all my needs were met, and have my vehicle ready in good timing. Exceptional customer service! He’s definitely an asset to the company! More

by xavo_b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Mararac
September 07, 2020

Juan Cantu was my service coordinator and he does an amazing job at communication and working torwards your goal for your car with understanding. I highly recommend Juan, thanks for taking care of me an More

by savannah_stroman
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
September 06, 2020

Ryan Mararac was a great service advisor and made sure all my expectations were met and exceeded! The service was performed as expected and on time. More

by Enrico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Mararac
September 06, 2020

The service of Mr Cantu was superb. He took care of my car. Then answer the questions I had and gave me solution. my car was ready in 40 min More

by Graciela Arguelles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
September 06, 2020

Luis was my point of contact. Very professional, courteous, and kept me in constant contact, updates with my vehicle. This was probably my best visit because of Luis. Appreciate him and your BMW tea More

by Albert L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Coto
September 06, 2020

My experience started off terrible, but ended well. I had an appointment at 10:30am. When I arrived the red polo rep asked for my name and time of appointment. I have it to him and he said my rep would be wi More

by shanusbennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan
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