Principle BMW of San Antonio

This was honestly the worst experience I have ever had at a car dealership for service. The rep assigned to me was Shawn Wilcox. I gave 2 stars because the system they have in place for taking the cars i a car dealership for service. The rep assigned to me was Shawn Wilcox. I gave 2 stars because the system they have in place for taking the cars in, getting you into a loaner car and sending you a video with the tech updating you on your car is really good. I have a brand new X7 and had to take it into the shop after 3 weeks because the leather on the passenger seat thigh extender came undone (annoying on a brand new 85,000 vehicle). When I explained the issue to Shawn he said I must have damaged it By leaving it out with windows open in the sun 😳- turned out it was missing a clip. The other issue was that after the latest software update, Apple car play maps (google and Apple) will no longer show up in the heads up display when they both previously did. When I explained the issue Shawn immediately just said “yeah That probably can’t be fixed, I’m just blunt”, not evening listening to the problem. Kept interrupting me, wouldn’t let me talk. I still don’t think he actually knows what my complaint is? Shawn Said we could do a hard software update but in the end nothing was done except turning the setting for the heads up display on and off. Shawn told me it had all been fixed when he called me to pick up the car but I could see on the video sent to me that Apple car play was not even addressed. When I asked about this Shawn kept telling me that everything “is fine I’m sure” it’s working fine. But then kept telling me that the heads up display was dangerous? And that the maps were probably taken off of the last update bc it was too dangerous but then the genius corrected him to say that it wasn’t. He was just Patronizing /condescending. Also very aggressive/ rude on the phone. Kept saying stuff like “I’m sure it’s all working how it should”. Etc. not sure how you have someone like this working on the front line of a luxury car dealership 🤷‍♀️ Terrible experience. Made me never want to go back. It’s 2020 you are still going to treat women like garbage at dealerships/ auto repair/service places??!! Come on It was so bad I didn’t even go back to pick up my car. I had to send my husband. More

Took to long before advisor greeted me, sat in vehicle for about 10-15 minutes. Loaner car I was given was much smaller than the one I bought in to be service (5 series). Putting a Disable Veteran in a 2 for about 10-15 minutes. Loaner car I was given was much smaller than the one I bought in to be service (5 series). Putting a Disable Veteran in a 2 series was not a good ideal, even after I requested a larger vehicle. Vehicle pickup also took about 15-20 minutes. The vehicle greeters in the red shirts was awesome, they kept checking on Me. I am requesting a change in vehicle advisors for my next visit. Not sure if the one I had was just to busy or just not customer service friendly. More

The vehicle left in a worse condition than when it was dropped off. When the vehicle was returned to us, the control module was not secured and hanging by the unsecured wires. The access panels in the rea dropped off. When the vehicle was returned to us, the control module was not secured and hanging by the unsecured wires. The access panels in the rear cargo area were still opened. This is one of the worse experiences I've had at an auto repair shop. More