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Principle BMW of San Antonio

San Antonio, TX

4.7
1,402 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,402 reviews

September 06, 2020

Service Rep was very rude. He did not reset service light. I felt , it was waste of time going there. Ended up waiting for couple of hours for just oil change More

by Michael.manoj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Wilcox
Sep 08, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We wish for all of our guests to receive exceptional care, and we did not come close to getting there based on your comments. Shawn typically does a great job for us and we are sorry if he came across as rude; we can certainly get you matched up with a better fit for future visits. We will also be speaking with our service technician who failed to reset your service light, and will be happy to send them to your home or place of business to get that reset if it has not already been handled. The devil is in the details and failing to perform that task is inexcusable on our part. Please feel free to contact me directly if we need to send a technician out to you or if I can in any way further enhance your future service visits. Anthony Baerga, 210-732-7121 or anthony.baerga@principleauto.com

September 05, 2020

Mr Martinez was very helpful, accommodating, professional and courteous. He was very prompt with service and arranged for a loaner for me. I really appreciate his assistance in repairing my BMW. More

by Nwlaird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Martinez
September 05, 2020

Great customer service. Prompt attention. Very friendly. Salesman did. Not waste my time. He was to the point yet friendly. I will definitely be back. More

by Valriv1465
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Gutierrez
September 05, 2020

Great and attentive service. I was impressed with the purchase process and feel like I got a great deal. They even threw in some perks that I wasn’t expecting. More

by betsimckee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Garcia
September 05, 2020

Shawn Wilcox is an amazing service advisor! In spite of not being able to get through to a live human via the main BMW phone number on multiple attempts, he was extremely quick to respond to my email reque More

by KurtKrivka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Cantu (Technician), Josh Barraza, Chris Quincena, Shawn Wilcox
September 05, 2020

Excellent service- easy car buying experience. David Pfaff was patient and customer focused. The dealership was beautiful. We felt we got a good deal. We definitely will call David again and San Antonio More

by Satisfied in 09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pfaff
September 05, 2020

It is Always a pleasure at BMW with there service that is provided . Brendon Cassil Was very polite and kept me informed if the services provided at all times More

by Yesenia Ruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Cassil
September 05, 2020

Professionally courtesy n knowledgeable n very helpful cleanliness every where n punctuality n plus infirm about vehicle when it very ready when your car wash More

by Pdinyarian
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rhaudell Cordova
September 05, 2020

Great and timely service! We are from out of town and tire message came on. Without an appointment, they were able to resolve the tire issue and an oil change I was due for and it only took an hour and a More

by Virginia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhaudell Cordova
September 05, 2020

The team at BMW of San Antonio is always professional and courteous. They do their best to make each visit a seamless experience, and as convenient as possible for me. Service advisors stay in constant commu More

by Xtinaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Roberts, Jerry De La Garza, Kevin Fitzgerald, Juan Cantu, Maggie King, Ryan Watson
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