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Principle BMW of San Antonio

San Antonio, TX

4.6
1,415 Reviews
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15507 I-10 West

San Antonio, TX

78249

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Showing 1,415 reviews

September 06, 2020

Service Rep was very rude. He did not reset service light. I felt , it was waste of time going there. Ended up waiting for couple of hours for just oil change More

by Michael.manoj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Wilcox
Sep 08, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We wish for all of our guests to receive exceptional care, and we did not come close to getting there based on your comments. Shawn typically does a great job for us and we are sorry if he came across as rude; we can certainly get you matched up with a better fit for future visits. We will also be speaking with our service technician who failed to reset your service light, and will be happy to send them to your home or place of business to get that reset if it has not already been handled. The devil is in the details and failing to perform that task is inexcusable on our part. Please feel free to contact me directly if we need to send a technician out to you or if I can in any way further enhance your future service visits. Anthony Baerga, 210-732-7121 or anthony.baerga@principleauto.com

September 06, 2020

Luis was my point of contact. Very professional, courteous, and kept me in constant contact, updates with my vehicle. This was probably my best visit because of Luis. Appreciate him and your BMW tea More

by Albert L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Coto
September 06, 2020

Ryan Mararac was a great service advisor and made sure all my expectations were met and exceeded! The service was performed as expected and on time. More

by Enrico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Mararac
September 06, 2020

The service of Mr Cantu was superb. He took care of my car. Then answer the questions I had and gave me solution. my car was ready in 40 min More

by Graciela Arguelles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
September 05, 2020

Great and timely service! We are from out of town and tire message came on. Without an appointment, they were able to resolve the tire issue and an oil change I was due for and it only took an hour and a More

by Virginia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhaudell Cordova
September 05, 2020

Great and attentive service. I was impressed with the purchase process and feel like I got a great deal. They even threw in some perks that I wasn’t expecting. More

by betsimckee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Garcia
September 05, 2020

Shawn Wilcox is an amazing service advisor! In spite of not being able to get through to a live human via the main BMW phone number on multiple attempts, he was extremely quick to respond to my email reque More

by KurtKrivka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Cantu (Technician), Josh Barraza, Chris Quincena, Shawn Wilcox
September 05, 2020

Jerry is absolutely... AWESOME!His Professional image Jerry is absolutely... AWESOME! His Professional image and product knowledge is the best that I’ve encountered. Great and exceptional and So unforge More

by Dotty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Aguilera
September 05, 2020

It is Always a pleasure at BMW with there service that is provided . Brendon Cassil Was very polite and kept me informed if the services provided at all times More

by Yesenia Ruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Cassil
September 05, 2020

Danny was my service adviser yesterday and he was very helpful, and expedited the maintenance of my vehicle since I was going to wait for it. More

by lacarver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Diaz
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