Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Principle BMW of San Antonio
San Antonio, TX
1,417 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,417 reviews
September 05, 2020
Mr Martinez was very helpful, accommodating, professional and courteous. He was very prompt with service and arranged for a loaner for me. I really appreciate his assistance in repairing my BMW. and courteous. He was very prompt with service and arranged for a loaner for me. I really appreciate his assistance in repairing my BMW. More
by Nwlaird
Employees Worked With
Antonio Martinez
September 05, 2020
Great customer service. Prompt attention. Very friendly. Salesman did. Not waste my time. He was to the point yet friendly. I will definitely be back. Salesman did. Not waste my time. He was to the point yet friendly. I will definitely be back. More
by Valriv1465
Employees Worked With
Ricky Gutierrez
September 05, 2020
Excellent service- easy car buying experience. David Pfaff was patient and customer focused. The dealership was beautiful. We felt we got a good deal. We definitely will call David again and San Antonio Pfaff was patient and customer focused. The dealership was beautiful. We felt we got a good deal. We definitely will call David again and San Antonio BMW. More
by Satisfied in 09
Employees Worked With
David Pfaff
September 05, 2020
Great and timely service! We are from out of town and tire message came on. Without an appointment, they were able to resolve the tire issue and an oil change I was due for and it only took an hour and a tire message came on. Without an appointment, they were able to resolve the tire issue and an oil change I was due for and it only took an hour and a half. More
by Virginia
Employees Worked With
Rhaudell Cordova
September 05, 2020
Great and attentive service. I was impressed with the purchase process and feel like I got a great deal. They even threw in some perks that I wasn’t expecting. purchase process and feel like I got a great deal. They even threw in some perks that I wasn’t expecting. More
by betsimckee
Employees Worked With
Victor Garcia
September 05, 2020
Professionally courtesy n knowledgeable n very helpful cleanliness every where n punctuality n plus infirm about vehicle when it very ready when your car wash cleanliness every where n punctuality n plus infirm about vehicle when it very ready when your car wash More
by Pdinyarian
Employees Worked With
Rhaudell Cordova
September 05, 2020
The team at BMW of San Antonio is always professional and courteous. They do their best to make each visit a seamless experience, and as convenient as possible for me. Service advisors stay in constant commu courteous. They do their best to make each visit a seamless experience, and as convenient as possible for me. Service advisors stay in constant communication on the status of my vehicle. More
by Xtinaz
Employees Worked With
Joshua Roberts, Jerry De La Garza, Kevin Fitzgerald, Juan Cantu, Maggie King, Ryan Watson
September 04, 2020
Everything was easy and smooth, from dropping off to pick up. I really like the part of reviewing the receipt and paying before you get to the dealership. up. I really like the part of reviewing the receipt and paying before you get to the dealership. More
by Dell9or99
Employees Worked With
Juan Cantu
September 04, 2020
I never even met my service advisor Antonio he took almost 2 weeks to talk to me every time i call he was with other customers. He tried calling me 2 times only. I had to leave from work to go to the almost 2 weeks to talk to me every time i call he was with other customers. He tried calling me 2 times only. I had to leave from work to go to the dealer to find out what was going on. He made me wait 30 mins cause he was on lunch. I miss my lunch time to get someone else to come and said hes busy but this is what's going on with your vehicle and this ia the cost. I agreed and said lets get the ball rolling why you guys have take so long. Next day I went to pick up my vehicle someone else help me Antonio never had a chance to even said thank you for choosing our service or even meet me in person. I dont recommend this dealer. More
by Anthonyca
Employees Worked With
Antonio Martinez
September 04, 2020
This dealership never disappoints , they have the best customer service , very professional & everything is done in a timely manner. I would definitely recommend this dealership to anyone looking for the customer service , very professional & everything is done in a timely manner. I would definitely recommend this dealership to anyone looking for the best automotive service. More
by Ram Gonzalez
Employees Worked With
Biju Pilai, Rhaudell Cordova, Emmanuel Colon
