Back

Principle BMW of San Antonio

San Antonio, TX

4.7
1,404 Reviews

15507 I-10 West

San Antonio, TX

78249

Directions

By Type

Showing 1,404 reviews

August 30, 2020

They did a great job showings us the car along with being able to quickly get the financing done. We were also impressed with the large variety of BMWs at the San Antonio BMW Dealership. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biju Pilai, Michael Whipple
August 30, 2020

Alan went above and beyond my my expectations in the process of purchasing my new X5. He listened, made suggestions and did not make me feel like just another number. Great job and I highly recommend hi More

by Rm2mve06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Hernandez
August 30, 2020

Painless transaction; in and out upon drop off and pickup. This was especially wonderful in our current climate dealing with COVID-19. Would highly recommend BMW of San Antonio. More

by C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmanuel Colon
August 30, 2020

Sales consultant was very patient and willing to find the best deals to fit within my budget. However, some of the vehicles I selected was not available, which was disappointing. It would be great to only ha More

by ROXY24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Martinez
August 30, 2020

Amazing service! I highly recommend Paul Gallardo in his dealing with me as a client! Very professional, attentive and caring! Great service overall! Thank you BMW of San Antonio! More

by Pedro Magallan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paublo Gallardo
August 30, 2020

We had a great experience with BMW. The staff was professional, going above and beyond to give excellent service. They were also attentive and updated us frequently. We would recommend. More

by Jnieto484
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Saenz, Maggie King
August 29, 2020

Loved the BMW but the customer service was really disheartening. I really wanted to extend or purchase another BMW but some of the staff would not return messages. I felt you all didn’t care and ther More

by James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Page, Robert Graves
Aug 29, 2020 -

Principle BMW of San Antonio responded

Thank you for the feedback James. Delayed communication is unacceptable, especially in today's day in age. Regardless of the reason, we should communicate better. Please reach out to me directly so we can discuss any information that you might require. Thank you so much! Robert Lopez - New Car BMW Sales Director - robert.lopez@principleauto.com

August 29, 2020

Omg she is awesome!! Was faster than I thought I was supposed to be! She kept me informed up until it was done. Pick Marissa😀 More

by mybumper1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Whipple, Allie Peters, Marissa Munoz
August 29, 2020

Ryan is undoubtedly the most attentive and caring service associate I have worked with. He is truly outstanding and a great asset to BMW of San Antonio. More

by Terry Hill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
August 29, 2020

I love bringing my car here for service. Maggie King is always such a pleasure to work with. She is prompt with her communication and always has a smile on her face! More

by Patrick M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie King
...
75
...