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Principle BMW of San Antonio
San Antonio, TX
1,402 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 29, 2020
Service was fast and I was kept up to date on all progress. Checking in was easy as was the pick up once the car was ready. Appreciated the car wash being done before delivery. progress. Checking in was easy as was the pick up once the car was ready. Appreciated the car wash being done before delivery. More
by babercd
Employees Worked With
Danny Diaz
August 29, 2020
Came in for warranty work. Juan had the vehicle checked out and noticed there were some recalls for the vehicle as well. He took care of the recalls and got the ball rolling on a backordered part for the w out and noticed there were some recalls for the vehicle as well. He took care of the recalls and got the ball rolling on a backordered part for the warranty repair. Juan did an excellent job was very professional, and kept me informed of the status of the vehicle. More
by Cdub
Employees Worked With
Juan Cantu
August 29, 2020
The customer service here is excellent. I made an appt because my AC went out but I forgot to request a loaner car. Luis told me that won't be a problem he can get me one. I was very happy. He kept me inf because my AC went out but I forgot to request a loaner car. Luis told me that won't be a problem he can get me one. I was very happy. He kept me informed throughout the whole time what was going on. William in the transportation dept was also very helpful and friendly. Great job! More
by ArielGirl
Employees Worked With
Luis Cotto, William
August 29, 2020
BMW Ryan team for serving my car is very professionally and they checked everything even the cracked leather seat which was covered by warranty. All very good. and they checked everything even the cracked leather seat which was covered by warranty. All very good. More
by Jae Hoon Ji
Employees Worked With
Ryan Mararac
August 29, 2020
I waited 45 min the service drive for a service advisor to attend to me. I had to get off of my X5 and ask what was the reason for the delay. I was not expecting to have to wait so long. 4 other customers to attend to me. I had to get off of my X5 and ask what was the reason for the delay. I was not expecting to have to wait so long. 4 other customers arrived and where promptly attended to. The explanation given to me by the service manager was “they probably had appointments.” Once I arrived at 15:55hrs no one every followed up with me or communicated what was going on. Until 16:30hrs that I finally got off my SAV upset. Alamd Rosario my service advisor did an excellent job at service recovery. I was dissatisfied with the explanations given to me by the service manager I spoke with, Albert Saenz. More
by Fidelio Saenz Jr
Employees Worked With
Albert Saenz, Alamd Rosario
August 29, 2020
Excellent service. I worked with Andrew for over one week and his professionalism never wavered. Andrew went to work on this deal always promising to make sure the deal was right for me. and his professionalism never wavered. Andrew went to work on this deal always promising to make sure the deal was right for me. More
by Lawrence
Employees Worked With
Robert Lopez, Michael Polak, Kevin Fitzgerald, Andrew Thornton
August 29, 2020
Friendly and attentive staff all around. Selection of vehicles was above other dealerships. Happy customer from Houston. Thank you Mari and Brad for your help! vehicles was above other dealerships. Happy customer from Houston. Thank you Mari and Brad for your help! More
by Corina G
Employees Worked With
Maritzel Pullido, Brad Lilley
August 28, 2020
Great communications from service team. Kept in contact with details of service being performed. Used technology to secure social distancing. Very well oiled vessel! Very professional!!! with details of service being performed. Used technology to secure social distancing. Very well oiled vessel! Very professional!!! More
by helen3405
Employees Worked With
Alamd Rosario
August 28, 2020
Excellent service with out the wait, thank you. All the service work was completed on time while the communication was explained in full detail from beginning to end. service work was completed on time while the communication was explained in full detail from beginning to end. More
by Gil
Employees Worked With
Emmanuel Colon
August 28, 2020
Good talk with antonio and good work there, explained me through all the defects for the car and gave me good understanding what needs to be done in next service through all the defects for the car and gave me good understanding what needs to be done in next service More
by Sandeepraju580
Employees Worked With
Antonio Martinez
