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Principle BMW of San Antonio
San Antonio, TX
1,409 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,409 reviews
August 29, 2020
BMW Ryan team for serving my car is very professionally and they checked everything even the cracked leather seat which was covered by warranty. All very good. and they checked everything even the cracked leather seat which was covered by warranty. All very good. More
by Jae Hoon Ji
Employees Worked With
Ryan Mararac
August 29, 2020
I waited 45 min the service drive for a service advisor to attend to me. I had to get off of my X5 and ask what was the reason for the delay. I was not expecting to have to wait so long. 4 other customers to attend to me. I had to get off of my X5 and ask what was the reason for the delay. I was not expecting to have to wait so long. 4 other customers arrived and where promptly attended to. The explanation given to me by the service manager was “they probably had appointments.” Once I arrived at 15:55hrs no one every followed up with me or communicated what was going on. Until 16:30hrs that I finally got off my SAV upset. Alamd Rosario my service advisor did an excellent job at service recovery. I was dissatisfied with the explanations given to me by the service manager I spoke with, Albert Saenz. More
by Fidelio Saenz Jr
Employees Worked With
Albert Saenz, Alamd Rosario
August 29, 2020
Excellent service. I worked with Andrew for over one week and his professionalism never wavered. Andrew went to work on this deal always promising to make sure the deal was right for me. and his professionalism never wavered. Andrew went to work on this deal always promising to make sure the deal was right for me. More
by Lawrence
Employees Worked With
Robert Lopez, Michael Polak, Kevin Fitzgerald, Andrew Thornton
August 29, 2020
Friendly and attentive staff all around. Selection of vehicles was above other dealerships. Happy customer from Houston. Thank you Mari and Brad for your help! vehicles was above other dealerships. Happy customer from Houston. Thank you Mari and Brad for your help! More
by Corina G
Employees Worked With
Maritzel Pullido, Brad Lilley
August 28, 2020
Great communications from service team. Kept in contact with details of service being performed. Used technology to secure social distancing. Very well oiled vessel! Very professional!!! with details of service being performed. Used technology to secure social distancing. Very well oiled vessel! Very professional!!! More
by helen3405
Employees Worked With
Alamd Rosario
August 28, 2020
Excellent service with out the wait, thank you. All the service work was completed on time while the communication was explained in full detail from beginning to end. service work was completed on time while the communication was explained in full detail from beginning to end. More
by Gil
Employees Worked With
Emmanuel Colon
August 28, 2020
Good talk with antonio and good work there, explained me through all the defects for the car and gave me good understanding what needs to be done in next service through all the defects for the car and gave me good understanding what needs to be done in next service More
by Sandeepraju580
Employees Worked With
Antonio Martinez
August 28, 2020
Bmw Of San Antonio always goes above and beyond and customer service is top of the line ! I recommend to all my friends and family . customer service is top of the line ! I recommend to all my friends and family . More
by rvega9472
Employees Worked With
Jorge Godinez, Ryan Mararac, Kevin Fitzgerald, Robert Graves, Paublo Gallardo
August 28, 2020
BMW San Antonio and Ryan always help me solve my car problems. I appreciate their knowledge and expertise. The two drivers delivered me safely to my destination. problems. I appreciate their knowledge and expertise. The two drivers delivered me safely to my destination. More
by Kay Merkel Boruff author Z.O.S.
Employees Worked With
Ryan Mararac
August 28, 2020
Average. Not great. Set an appointment with all my needs (rental car) but upon arrival, started from scratch. Took >30 minutes from start to finish which could have been shorter had the advisor been prepare (rental car) but upon arrival, started from scratch. Took >30 minutes from start to finish which could have been shorter had the advisor been prepared. Drop off took just as long. No covers used in car by staff despite current pandemic, thus, had to wipe my car down. other dealerships use plastic seat and steering wheel covers. More
by fwknowles
Employees Worked With
Ryan Mararac
