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Principle BMW of San Antonio

San Antonio, TX

4.7
1,409 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,409 reviews

August 28, 2020

Easy to deal with, very friendly, very helpful. Benjamin even picked us up, drove us to the dealership, and even drove us to our bank to help us out. Our X5 was great when we drove it home. More

by Garry.couch53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Barraza, Katherine Philp, Ben Knack
August 27, 2020

Wonderful service and most helpful attending to my needs. All service work completed in one day. I like the video walk through of the vehicle by the service technician More

by emlynj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmanuel Colon
Aug 28, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We are stoked that you had a great experience. We look forward to the opportunity to serve you again.

August 27, 2020

Makes everything easy in the current COVID environment where I want to avoid all contact with others. Juan was especially good at keeping me up to date More

by JSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
Aug 28, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We could not agree more that Juan does a stellar job. We are happy that you had a 5 star experience.

August 27, 2020

I have purchased cars from Audi and Mercedes Benz. These two dealerships had amazing sales and customer service staff. This BMW purchase experience was quit disappointing for me. The salesman made me feel More

by Jinayparis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven
Aug 29, 2020 -

Principle BMW of San Antonio responded

Thank you for the feedback Jinayparis. It appears that we missed the mark when it came to delivering you the service you deserve. I was the one who appraised your car and I would love the opportunity to deliver better service to you. Can you please contact me directly so we can discuss? Thank you! Yvonne Garcia - New Car BMW Sales Manager - ygarcia@principleauto.com

August 27, 2020

So accommodating with my time. Amazing customer service, I love this dealership! Marissa was wonderful and kept me updated on my car while it was being worked on. More

by rrnisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa Munoz
Aug 28, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We are pumped to hear you had a 5 star experience!

August 27, 2020

Service was excellent. Everything was on time as scheduled. No issues at all. I will be back to this dealer for further services.Thank you! More

by iaccax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
Aug 28, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We are jazzed that you had a 5 star visit!

August 27, 2020

The service was good, friendly, and polite. The waiting room and restroom were clean. They had refreshments and some snacks. It took long for the service maintenance to be complete but I had good service. More

by Marissa
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kino Garza
Aug 28, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We are happy to hear that you had an enjoyable stay at our facility but are sorry the visit took longer than expected. We will work to get more efficient for your future visits.

August 27, 2020

It was a pleasure to work with Antonio Martinez. Very courteous, attentive and knowledgeable to our concerns as our vehicle was being serviced. It was a pleasure to have him as our service advisor. More

by JV
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Antonio Martinez
Aug 28, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We agree that Antonio does a fantastic job for our guests. We look forward to the opportunity to serve you again.

August 27, 2020

Juan Cantu and other advisors were great keeping us inform of status! Great customer service! Juan actually sent video regarding process which was new but great! More

by Maryann.johanford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall but all pleasant , Juan Cantu
Aug 28, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback! We agree that Juan is an amazing member of our team! We are glad you enjoyed the video, we feel anytime we can show our guests what we see with their vehicle it adds a lot of value. We look forward for the opportunity to serve you again.

August 27, 2020

Excellent knowledge of inventory options and pricing. Very patient and accommodating to any requests made. Experience and BMW loyalty shown through employees. Overall 11/10. More

by Christian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Aguilera, Shashwat Devu
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