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Principle BMW of San Antonio
San Antonio, TX
1,409 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,409 reviews
August 26, 2020
Excellent customer service. Went to Mercedes and they couldn’t be bothered if I wasn’t ready to purchase. BMW took the time to show me what I asked for and I ended up purchasing from them. couldn’t be bothered if I wasn’t ready to purchase. BMW took the time to show me what I asked for and I ended up purchasing from them. More
by Fawilson@me.com
Employees Worked With
Alan Hernandez
August 26, 2020
Took my car in for service due to a check engine light. Was told it just needed software update. Picked up my car and the whole back seat was off. I had to put it back on myself. The back seat doesn’t look Was told it just needed software update. Picked up my car and the whole back seat was off. I had to put it back on myself. The back seat doesn’t look like the one that my car came with and when I expressed this concern it was left unanswered. More
by CJ
Employees Worked With
Kino Garza
August 26, 2020
Great customer service! Friendly and honest, professional and works well with you to get what you want and need! I am very pleased with the service, Paul and Adam are excellent advisors! and works well with you to get what you want and need! I am very pleased with the service, Paul and Adam are excellent advisors! More
by lisastuartfries
Employees Worked With
Adam Castillo, Paublo Gallardo
August 26, 2020
Great service, identified items I was unaware and covered by warranty. They quickly got me Into a loaner vehicle and communicated with me a long all the process. by warranty. They quickly got me Into a loaner vehicle and communicated with me a long all the process. More
by Misael
Employees Worked With
Luis Coto, Alamd Rosario
August 26, 2020
Never disappointed with the service department. Took my car in for a recall and check engine light on. My car was ready in two days and my check engine light is now gone. Luis was very professional and ans car in for a recall and check engine light on. My car was ready in two days and my check engine light is now gone. Luis was very professional and answered all my questions. Excellent service! More
by Edward
Employees Worked With
Luis Coto
August 26, 2020
This service started off on a not so smooth path but Juan and Brendon Cassil managed to get us back on track and we reached mutual understanding ..... would I recommend this service center my answer is maybe and Brendon Cassil managed to get us back on track and we reached mutual understanding ..... would I recommend this service center my answer is maybe. It’s not a yes or no just maybe. You don’t have much of a choice it is the only bmw center in San Antonio More
by Chazsimone
Employees Worked With
Juan Cantu
August 26, 2020
Love this dealership!! Purchased my 1st BMW here— sales was awesome! Just had my 1st oil change and they took great care of my car and went above and beyond as always!! was awesome! Just had my 1st oil change and they took great care of my car and went above and beyond as always!! More
by lisancarlos
Employees Worked With
Ramone Williams, Emmanuel Colon
August 26, 2020
I reached out to BMW of San Antonio back in May. I was not ready to purchase at the time; however, Theresa was patient and extremely helpful! Flash forward a few months later and I came directly back to T not ready to purchase at the time; however, Theresa was patient and extremely helpful! Flash forward a few months later and I came directly back to Theresa. Her customer service is exceptional! Very understanding, kind, and patient. More
by Priscilla Fox
Employees Worked With
Theresa Vincent
August 26, 2020
Excellent service! Alam always takes top notch car of my family and our vehicles! The team gets me in and out quickly and coordinates a loaner if I need. Everyone is friendly and has always made me feel wel family and our vehicles! The team gets me in and out quickly and coordinates a loaner if I need. Everyone is friendly and has always made me feel welcomed! Thanks for the great customer service team! More
by Erikadjohnson
Employees Worked With
Alamd Rosario
