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Principle BMW of San Antonio

San Antonio, TX

4.7
1,409 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,409 reviews

August 25, 2020

Brought my car in for routine maintenance, given a loaner to use. We were there about 20 minutes and we were out. Great customer service. I have had several BMW’s for over 10 years, wouldn’t change for any r More

by Helenq01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Coto
Aug 26, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We are happy to hear you love your BMW and are even happier that you had a 5 star experience! We look forward to the opportunity to serve you again.

August 25, 2020

Gabriel Martinez has been one of the best car sales man i ever encountered. Thanks for making my transaction real smooth. Love my BMW X6 More

by Mr. Marcos Segura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Fitzgerald, Gabriel Martinez
August 24, 2020

I received outstanding service from Maggie King when I had my BMW serviced on Aug 18th, 2020. Maggie King greeted me in an enthusiastic manner and made it possible that I had an excellent experience at B More

by fordL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie King
August 24, 2020

Exceptional service provided as a walk in apt with 24 hours they fixed my problem, AC was not working well in 98 degrees. Thank you More

by Jimo123m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa Munoz
Aug 24, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We are happy to hear that we were able to get your vehicle repaired and back on the road with little inconvenience to you. We look forward to serving you again.

August 24, 2020

Pleasant sales team, always responded professionally and quickly. Provided me with multiple options and was very easy to work with and down to earth. Teresa is very understanding of my hectic schedule and n More

by ericalares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Vincent
August 24, 2020

Great sales team that guided my wife and I through the entire process. We left impressed with their knowledge and care. They worked with us on the financials and offered several opportunities for extras. More

by bill.kucera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Garcia
August 23, 2020

Excellent prompt service. Raudell Cordell who is my service writer is cordial and accommodating. I am pleased with the overall experience and service with the dealership. More

by jpollack
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rhaudell Cordova
Aug 24, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We agree that Rhaudell does an amazing job for us and we are stoked that you had a 5 star experience with him. We look forward to serving you again.

August 23, 2020

Great experience. This dealership needs better outdoor signage. It is easy to miss off the freeway and even the frontage road. Very friendly sales department. More

by lisaleary88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Godinez, Virginia Church
August 23, 2020

I came to BMW to get a service done for a recall on my 2019 330i. Shawn Wilcox was my advisor and he was by far, the nicest guy I've spoken to in the service department. Stellar customer service, welcomi More

by jacquie d.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Wilcox
Aug 24, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We agree that Shawn is a phenomenal advisor, and we are happy to hear that you experienced his excellent service. We look forward to serving you again.

August 23, 2020

It’s was fast and the attention was excellent, clean facility. The person who take care of me was kind. All the personnel was servicing was great More

by Ricardo Salcedo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Diaz Jr., Yvonne Garcia, Luis Coto, Bryan Barton
Aug 24, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us your feedback. We are pumped that you received a 5 star experience. We look forward to serving you again.

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