Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Principle BMW of San Antonio
San Antonio, TX
1,402 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,402 reviews
August 23, 2020
Great experience. This dealership needs better outdoor signage. It is easy to miss off the freeway and even the frontage road. Very friendly sales department. signage. It is easy to miss off the freeway and even the frontage road. Very friendly sales department. More
by lisaleary88
Employees Worked With
Jorge Godinez, Virginia Church
August 23, 2020
I came to BMW to get a service done for a recall on my 2019 330i. Shawn Wilcox was my advisor and he was by far, the nicest guy I've spoken to in the service department. Stellar customer service, welcomi 2019 330i. Shawn Wilcox was my advisor and he was by far, the nicest guy I've spoken to in the service department. Stellar customer service, welcoming and friendly! More
by jacquie d.
Employees Worked With
Shawn Wilcox
August 23, 2020
It’s was fast and the attention was excellent, clean facility. The person who take care of me was kind. All the personnel was servicing was great facility. The person who take care of me was kind. All the personnel was servicing was great More
by Ricardo Salcedo
Employees Worked With
Danny Diaz Jr., Yvonne Garcia, Luis Coto, Bryan Barton
August 22, 2020
Ryan was exceptionally friendly and kept me informed. Wait at pick up was longer than I was expecting. Appreciated attention to detail when checking all parts of the car. Wait at pick up was longer than I was expecting. Appreciated attention to detail when checking all parts of the car. More
by KT
Employees Worked With
Ryan Watson
August 22, 2020
My experience, was nothing but an inconvenience. The employees I dealt with were rude and unorganized. The manager took care of me afterwords. The service advisor I dealt with was horrible. employees I dealt with were rude and unorganized. The manager took care of me afterwords. The service advisor I dealt with was horrible. More
by Martinez_john56
Employees Worked With
The rude employee was named Justin. Red shirt and worked in the service department., Albert Saenz, Emmanuel Colon
August 22, 2020
The service department is unorganized. It took 30 mins The service department is unorganized. It took 30 mins to check me in for an existing appointment. Service Consultant was rude. Service Manager was The service department is unorganized. It took 30 mins to check me in for an existing appointment. Service Consultant was rude. Service Manager was helpful. More
by Brown
Employees Worked With
I had the service attendant contact the Service Manager, Shawn Wilcox
August 21, 2020
I had an excellent customer service from Danny Diaz. His advice and his professionalism makes the difference when you need it. I highly recommend him. advice and his professionalism makes the difference when you need it. I highly recommend him. More
by Lilymeeker
Employees Worked With
Danny Diaz
August 21, 2020
New, clean and beautiful building. Everyone very friendly . But inefficient and slow service when accepting a car or returning a car from service. My car was finished and I paid and still 20 min before car . But inefficient and slow service when accepting a car or returning a car from service. My car was finished and I paid and still 20 min before car was ready to go. More
by Kwolf
Employees Worked With
Name not listed, Brian?
