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Principle BMW of San Antonio

San Antonio, TX

4.7
1,409 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,409 reviews

August 22, 2020

Ryan was exceptionally friendly and kept me informed. Wait at pick up was longer than I was expecting. Appreciated attention to detail when checking all parts of the car. More

by KT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
Aug 24, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us your feedback. We are pumped that Ryan took such great care of you. We will work on our process for pick up and try to improve for your future visits.

August 22, 2020

My experience, was nothing but an inconvenience. The employees I dealt with were rude and unorganized. The manager took care of me afterwords. The service advisor I dealt with was horrible. More

by Martinez_john56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The rude employee was named Justin. Red shirt and worked in the service department., Albert Saenz, Emmanuel Colon
Aug 24, 2020 -

Principle BMW of San Antonio responded

Mr. Martinez, I am sorry to here that you had such a poor experience. Our expectation is that all of our guest receive exceptional care and we clearly failed on this visit. While I am happy to hear one of my managers got your needs handled, I am disappointed with the fact that was necessary. If there is anything further that I can do to assist please feel free to contact me directly at 210-247-2030. Regards, Aaron Calvert, Fixed Operations Director

August 22, 2020

BMW of San Antonio has amazing customer service. The staff is organized and prepared to work, servicing my car timely while I wait in w More

by Mary Crain
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alamd Rosario
Aug 24, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We are extremely happy to hear that you had a 5 star visit!

August 22, 2020

The service department is unorganized. It took 30 mins The service department is unorganized. It took 30 mins to check me in for an existing appointment. Service Consultant was rude. Service Manager was More

by Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I had the service attendant contact the Service Manager, Shawn Wilcox
Aug 24, 2020 -

Principle BMW of San Antonio responded

I am sorry that you had such a poor experience. We strive to provide our guests with exceptional care and we clearly fell well short. While I am happy that one of my managers was able to help the fact that was necessary is disappointing. We will use this feedback to coach and refine our processes to get better for you and all of our guests. If there is anything that I can do personally please feel free to contact me at 210-247-2030. Regards, Aaron Calvert, Fixed Operations Director

August 22, 2020

I couldn't be more impressed with BMW SA. As a first-time buyer Oscar went above and beyond to make sure our experience was perfect. More

by Lcruztoribio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Garcia, Kevin Fitzgerald
August 21, 2020

I had an excellent customer service from Danny Diaz. His advice and his professionalism makes the difference when you need it. I highly recommend him. More

by Lilymeeker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Diaz
Aug 24, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We agree that Danny does a great job for us, and we are happy to hear that you feel the same. We look forward to serving you again.

August 21, 2020

New, clean and beautiful building. Everyone very friendly . But inefficient and slow service when accepting a car or returning a car from service. My car was finished and I paid and still 20 min before car More

by Kwolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Name not listed, Brian?
Aug 24, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We are truly sorry that your experience was marred by some inefficiencies on our part. We will use this feedback to coach our team to improve our check in and check out process. Hopefully, your next visit will go smother.

August 21, 2020

Absolutely horrible experience. Didn’t allow me a loaner vehicle when they previously stated they would. Their explanation was that “my” insurance was blacklisted, I said I understood, but they should have More

by Ademarmontero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edgar Irizarry
Aug 24, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We absolutely dropped the ball by not establishing your insurance carrier and setting proper expectations up front. Unfortunately, there are a handful of insurance carriers that will not cover our loaner vehicles while on loan. We are very sorry that this was not communicated up front and apologize for the inconvenience that it caused.

August 21, 2020

BMW of San Antonio provides excellent customer service. They walked me through the process of turning in my lease car and ordering a new car step-by-step. They answered all my questions and stayed in tou More

by D Collard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Davila
August 21, 2020

I would recommend this dealership because it was very nice and clean and very helpful in finding us the car we were looking for. I would also like to say an extra thank you to our dealer Chris Quincena b More

by Nessa85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Quincena
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